VOLUNTEER SERVICES COORDINATOR Full Time Days

East Tennessee Children's Hospital•Knoxville, TN

About The Position

BASIC PURPOSE OF THE JOB Coordinates and helps lead hospital volunteers. Assist with on-boarding and training volunteers. Responsible for managing specific components of volunteer events and projects. Participates in various capacities in support of special hospital functions and projects. REPORTS TO Director-Volunteer Services & Progams JOB REQUIREMENTS Supervisory Responsibilities: Yes. Supervision of volunteers (adult and teen). Minimum Education: High School Diploma/GED required; Associate or Bachelor's Preferred License/Certification Required: None Minimum Work Experience: 5 years of non-profit managment preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES High energy and enthusiasm; strong organizational skills; ability to multi-task; accuracy and attention to detail; excellent problem solving skills; ability to form strong interpersonal relationships; strong written and verbal communication skills; sound judgment and integrity; strong delegation and teaming skills; flexible and adaptable to changing circumstances; excellent customer service skills; proficient in Microsoft Office (Word, Excel, PowerPoint) and database management. DUTIES AND RESPONSIBILITIES Develops and implements volunteer program components ensuring correct adherence to policies and procedures including interviewing, placement and orientation of select positions. Assists with all other volunteer programs for the hospital. Coordinates volunteers and work areas leading to effective and efficient delivery of service to staff, patients, families and visitors. Conducts volunteer interviews, placements, orientation, and training to assure compliance with hospital policies. Maintains accurate department files and records, volunteer data, and mailing lists. Conducts ongoing education for volunteers, which assures compliance with hospital policies. Assists with plans, materials and records for meetings and special events to ensure timely and effective operations. Ensures orderly maintenance of materials for work areas to insure timely and accurate supplies and information. Develops systems and maintains data to insure accurate and timely records and reports. Assists in evaluating services, volunteers and activities leading to appropriate decisions, counseling, coaching and productivity. Assists in developing recognition programs and functions which maximize volunteer satisfaction and encourages loyalty and commitment. Assists with specified community volunteer projects by providing orderly systems, files and data management. Assists and supports Children’s Hospital Volunteers (CHV) in their organization’s activities. Oversees adult volunteer placements for all cart positions (Arts & Crafts Cart, Family Cart, Movie Cart and Book Cart). PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday. At East Tennessee Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

High energy and enthusiasm
strong organizational skills
ability to multi-task
accuracy and attention to detail
excellent problem solving skills
ability to form strong interpersonal relationships
strong written and verbal communication skills
sound judgment and integrity
strong delegation and teaming skills
flexible and adaptable to changing circumstances
excellent customer service skills
proficient in Microsoft Office (Word, Excel, PowerPoint) and database management
High School Diploma/GED required
5 years of non-profit managment preferred

Nice To Haves

Associate or Bachelor's Preferred

Responsibilities

Develops and implements volunteer program components ensuring correct adherence to policies and procedures including interviewing, placement and orientation of select positions.
Assists with all other volunteer programs for the hospital.
Coordinates volunteers and work areas leading to effective and efficient delivery of service to staff, patients, families and visitors.
Conducts volunteer interviews, placements, orientation, and training to assure compliance with hospital policies.
Maintains accurate department files and records, volunteer data, and mailing lists.
Conducts ongoing education for volunteers, which assures compliance with hospital policies.
Assists with plans, materials and records for meetings and special events to ensure timely and effective operations.
Ensures orderly maintenance of materials for work areas to insure timely and accurate supplies and information.
Develops systems and maintains data to insure accurate and timely records and reports.
Assists in evaluating services, volunteers and activities leading to appropriate decisions, counseling, coaching and productivity.
Assists in developing recognition programs and functions which maximize volunteer satisfaction and encourages loyalty and commitment.
Assists with specified community volunteer projects by providing orderly systems, files and data management.
Assists and supports Children’s Hospital Volunteers (CHV) in their organization’s activities.
Oversees adult volunteer placements for all cart positions (Arts & Crafts Cart, Family Cart, Movie Cart and Book Cart).