Volunteer Services Coordinator

Community Food Bank of Southern Arizona•Tucson, AZ

1d•$19 - $25

About The Position

The Volunteer Services Coordinator supports the daily operations of the Community Food Bank’s (CFB) Volunteer Services Team by assisting with volunteer recruitment, orientation, scheduling, documentation, and general support for volunteers of all ages. This position provides administrative and customer service support, helping ensure positive volunteer experience. This role includes occasional evening and weekend hours to support special events and business needs.

Requirements

High school diploma or equivalent.
At least 1 year of customer service, administrative support, or similar experience.
Familiarity with Microsoft Office Suite, Office 365, and ability to learn new platforms.
Valid Arizona Driver’s License with a clean driving record; ability to travel to CFB locations.

Nice To Haves

1–2 years of volunteer facing or nonprofit experience.
Bilingual English/Spanish.
Basic knowledge of volunteer coordination, event support, or customer service functions.
Ability to maintain accurate digital and paper records, including data entry and database updates.
Ability to manage email, scheduling tools, and communication platforms efficiently.
Strong customer service skills, with the ability to communicate clearly and professionally.
Ability to work effectively with individuals and groups from diverse economic, social, cultural, and political backgrounds.
Ability to provide clear instructions to volunteers and help orient them to roles and expectations.
Understanding basic volunteer engagement practices and customer service approaches.
Customer Service Orientation
Attention to Detail
Communication
Teamwork & Collaboration
Dependability & Follow Through
Adaptability
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
Light Work – ability to exert 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Responsibilities

Volunteer Engagement & Support Support volunteer recruitment and stewardship for Mobile distributions.
Respond to daily inquiries via phone, email, and in person.
Assist with recruiting, orienting, and placing individual volunteers for CFB programs and events.
Provide support coverage for evening and Saturday volunteer activities as assigned.
Assist with weekly volunteer tours and orientation sessions, and follow up engagement processes.
Greet volunteer groups and ensure they are connected with the appropriate departments.
Support volunteer recognition efforts including card signing, distributing small gifts, and other directed activities.
Scheduling, Coordination & Logistics Assist with maintaining and updating the volunteer schedule/calendar.
Support coordination of CSV volunteer programs, including scheduling, documentation, and completion requirements.
Help ensure volunteer groups and individuals are appropriately assigned and placed based on program needs.
Data Management & Documentation Maintain accurate volunteer information in the database and enter volunteer hours and records in a timely manner.
Assist with basic database troubleshooting and posting volunteer opportunities.
Ensure all volunteer documentation, hours, and requirements are properly recorded according to guidelines.
Administrative & Team Support Provide general administrative support to the Volunteer Services Team.
Support cross department communication to meet volunteer needs.
Other Duties Perform other duties as assigned.