Volunteer Services Coordinator

Give Kids The World Village•Kissimmee, FL

2d•Onsite

About The Position

The Volunteer Services Coordinator ensures the Village runs smoothly by managing daily volunteer operations and fostering a positive, productive volunteer experience. This role is essential in maintaining accurate scheduling, supporting volunteers during their shifts, and collaborating across departments to ensure operational success. Coordinators play a vital part in creating a welcoming environment, helping volunteers feel valued, and ensuring the Village's mission is fulfilled.

Requirements

High school diploma or GED required.
Valid driver’s license and clean driving record.
1 year work related experience in volunteer services, guest services, human resources, development, or related field required.
Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner.
Knowledge of GKTW’s mission and a passion to learn about volunteer management.
Proven ability to deliver exceptional customer service.
Ability to speak to large groups in person and virtually.
Demonstrated ability to maintain multiple priorities and ability to adapt quickly and easily to a changing environment.
Ability to work with all types of individuals, including co-workers, volunteers, and leaders.
Ability to use creative problem-solving skills and demonstrate decisiveness.
Ability to maintain confidential information.
Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
Regular, predictable attendance, punctuality, and availability to work during operational hours with the availability to work varied hours including evenings, weekends, and holidays.
Own outcomes, work collaboratively, and hold team members and volunteers accountable.
Ability to work in a professional and positive manner with high attention to detail in a variety of situations.
Dedicated to approaching work with a sense of urgency and accountability.
Ability to maintain good professional boundaries.
Ability to operate a motorized vehicle, including battery-operated golf cart.

Nice To Haves

BA/BS in related area
1 year of previous volunteer management experience
Experience with Volgistics
Bilingual

Responsibilities

Volunteer Scheduling and Coordination
Proactively contact volunteers to fill open shifts and ensure operational coverage.
Address call-ins and no-shows by finding alternative coverage to minimize disruption.
Maintain the daily volunteer schedule, ensure accuracy, and provide timely updates.
Proactively communicate updates, track progress, and note areas for improvement in operations.
Volunteer Relations
Provide a welcoming and organized check-in and check-out experience for all volunteers.
Respond to volunteer inquiries via phone, email, or in person in a prompt and professional manner.
Provide on-the-spot coaching and address volunteer concerns, escalating when necessary.
Resolve conflicts between volunteers or between volunteers and staff with professionalism and fairness.
Work closely with Village departments to ensure volunteers are supported in their roles.
Gather feedback from volunteers to continually improve the program.
Champion a culture of safety and educate volunteers on Village safety protocols.
Work to provide meaningful volunteer engagement through the full volunteer cycle.
Administration
Maintain accurate records of volunteer attendance and volunteers on property.
Prepare the next day’s schedule.
Process new volunteer applications and orientation.
Daily admin tasks to keep our Volunteer Management System (Volgistics) up to date.
All other duties as assigned.