Volunteer Program Manager

Habitat for Humanity Portland Region•Portland, OR

1d•Hybrid

About The Position

Volunteer Programs Manager Department: Resource Development Reports to: VP of Resource Development Time Commitment: Exempt Level: F Compensation: $54,998 - $67,371.99 salaried ; We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more. For details on the compensation, see Your Compensation section below. Application Deadline: Your application is due by 5pm January 6th,2026. We will not actively screen applications received after the deadline. Review of late applications is conducted at the discretion of the hiring manager. Note to Candidates: We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described . Habitat is an organization committed to building a diverse and inclusive organization which means that we recognize that sometimes the best candidate may have a less traditional background. We acknowledge that requirements for educational and experience minimums create invisible barriers for historically oppressed populations in pursuit of employment. Combined with our equity practices, we focus on candidates’ abilities to excel within the responsibilities of the position, based on their experience found inside and outside formal education and/or work history. We welcome applicants from all communities, and strongly encourage Black, indigenous, and people of color, women, people with disabilities, immigrants, and members of the LGBTQ+ community to apply for this position. Who You Are: You are a collaborative and systems-minded volunteer leader responsible for ensuring that volunteer engagement best practices are consistently and successfully implemented across all assigned locations. You are part of a programmatic team of three, reporting to the Director of Volunteer Programs , who sets organization-wide strategy, standards, tools, and goals. In contrast, your role is executional and relational: you ensure Habitat Team Members and their teams are fully onboarded, trained, coached, and supported to implement best practices for excellence in real, day-to-day environments. You work closely with Store Managers and Site Superintendents , who directly supervise their teams and oversee daily volunteer supervision. You do not manage on-location team members, but you are a key partner—aligning programmatic goals with site-specific realities, building shared ownership, and setting clear expectations for volunteer excellence. This role requires a reliable on-site presence, strong coaching skills, and the ability to influence and lead across teams without direct supervision. Note: We are hiring two Volunteer Program Managers (VPMs) —one focused on ReStore volunteer programs, including four retail locations, and one focused on Construction and Repair volunteer programs across multiple build sites . Who we are: At Habitat for Humanity Portland Region, we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and construction sites in Portland, Hillsboro, King City, Gresham, and Lake Oswego. Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our staff engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward. Please visit our website and social media pages to learn more.

Requirements

4+ years of experience in volunteer program management or a closely related field
Demonstrated coaching and leadership skills, with the ability to influence without direct supervisory authority
Excellent communication, organization, and follow-through skills
Comfort working on location and navigating dynamic, fast-paced environments
Commitment to equity, inclusion, and creating welcoming volunteer experiences
Any combination of formal education paid work experience, unpaid/volunteer experience, and life experience will be considered.

Nice To Haves

Currently Certified in Volunteer Administration (CVA) by Council for Certification in Volunteer Administration (CCVA)

Responsibilities

Ensure organization-wide volunteer best practices are consistently implemented across all assigned locations
Translate volunteer program strategy into clear, practical expectations for Habitat teams
Support alignment between organization-level goals and site-specific operational needs
Uphold consistency in volunteer experience while adapting implementation to different environments
Build strong, collaborative relationships with on-location leaders to ensure commitment to volunteer engagement standards and best practices
Proactively identify gaps, challenges, or opportunities and work with site leadership to address them
Train and support on-location leaders in guiding their teams to successfully implement volunteer systems, expectations, and workflows
Onboard, train, and coach Volunteer Coordinators/Site team members as they implement day-to-day volunteer operations at each location
Maintain a regular, visible presence at stores or construction sites to reinforce expectations and support excellence
Set clear standards for volunteer experience, communication, and supervision, including working shoulder-to-shoulder with on location team members to address any volunteer performance or behavior issues if they arise.
Support continuous improvement related to volunteer engagement, safety, and satisfaction
Partner with the Director of Volunteer Programs to implement assessment tools that evaluate program effectiveness, using observations to identify opportunities and coach on-location team members toward continuous improvement.
Lead volunteer recruitment, retention, and appreciation efforts to sustain a strong volunteer pipeline
Act as the primary point of contact for volunteer inquiries.
Oversee logistics for group volunteer days, ensuring adequate management support for groups exceeding standard capacity.
Build and maintain relationships with community partners, including schools, workforce and rehabilitation programs, faith organizations, courts, and businesses
Manage volunteer management software, including inquiries, scheduling, communication, and data tracking
Determine volunteer eligibility in accordance with the Volunteer Background Check Policy

Benefits

medical, dental, and vision insurance
generous paid time off
life insurance
paid family and medical leave
100% employer-paid premium for health insurance (medical, vision, alternative care, prescriptions) for employee; 50% premium paid for dependents
100% employer-funded Health Reimbursement Account (HRA)
100% employer-paid premium for dental insurance for employee; 50% premium paid for dependents
Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
3% matching 403(b) retirement savings plan
Flexible Spending Accounts (FSA)
Disability insurance
Life insurance
Employee Assistance Program (EAP)