New Volunteer Onboarder for Dog Rescue (Volunteer/Unpaid role)
About The Position
The Volunteer Onboarding Specialist will guide new volunteers through the onboarding process, ensuring they have access to relevant documents, training courses, communication channels, and necessary platforms. They will promptly answer any questions and troubleshoot issues with new platforms. Their focus is on creating a smooth transition from the hiring process to starting their responsibilities, instilling confidence and excitement in the new hires. The Volunteer Onboarding Specialist will guide new volunteers through the entire onboarding process, ensuring they have seamless access to all necessary documents, training courses, communication channels, and platforms required for their role. This Specialist will be responsible for providing a comprehensive introduction to the Rescues systems, procedures, and culture, ensuring that each new hire feels supported and well-prepared from the start. They will promptly address any questions or concerns, offering solutions and troubleshooting assistance for any technical issues that may arise with new platforms. By maintaining clear and open communication, the Volunteer Onboarding Specialist will help new volunteers navigate the complexities of their initial days, fostering a sense of belonging and competence.
Requirements
- Customer Service - you are helping to shape a new volunteers perception of the Rescue
- Comfortable with technology - you will be utilizing automations, and many different online platforms
- Communication - vital to work with your team, there will be many of you working together
- Dependable - leaving a new volunteer too long will result in losing their interest
- Problem Solving - technology comes with issues, you must be willing to follow through and resolve the issue
Responsibilities
- Receives a new volunteer from Hiring within 24 hours
- Sets up new accounts
- Triggers automations
- M-F check in on volunteers in the onboarding process
- Monitors progress, sends congratulations and nudges as appropriate
- Troubleshoots and resolves any technology issues
- Welcomes new volunteer
- Ensures smooth handoff to Pack Leader
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
