Gratitude Officer for a Dog Rescue (volunteer, 5 hrs/wk)

Path of Hope Rescue • Spokane, WA

22d • Remote

About The Position

To cultivate genuine, long-term relationships that inspire loyalty and engagement, fostering a community of advocates and donors who are deeply connected to the rescues mission of saving dogs.

You will engage donors through various channels including handwritten notes, text, email, and social media. Potential topics of conversation could be thank you for a donation, asking for photos and updates on adopted dogs, facilitating litter meetups, sharing behind the scenes stories, inviting to a community event, encouraging social media sharing or asking for feedback.

You will collaborate with the Pack Engagement team to share knowledge and insights gained from interactions, creating resources and templates that improve overall donor communication, and brainstorming new ways to connect with supporters.

Requirements

• CRM - must be comfortable with technology and strive to collect and record detailed notes of interactions
• People Skills - genuine love of people. This role is all about creating and nurturing relationships
• Must love dogs - lets be honest, if you dont love dogs, why you even here bro?

Responsibilities

• Cultivating real and genuine relationships with donors centered around dogs
• Building relationships through listening, connecting and response
• Provide excellent customer service and gratitude
• Staying informed of current Rescue operations to update donors
• Communicating regularly and often with donors
• Use various channels to communicate with donors: email, hand written notes, phone calls, social media as appropriate
• Aware of Donor Journeys and proactively works to move Donors forward; identifying potential monthly recurring donors and major donors
• Keeping thorough and accurate records within CRM software, strives to add data to donor accounts
• Reporting feedback and trends to team and lead

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed