Volunteer Experience Specialist - South Region (Cincinnati)

Girl Scouts of Western Ohio • Cincinnati, OH

15h • Hybrid

About The Position

Volunteer Experience Specialist – (2 positions available) Empower volunteers and build strong community connections for girls. Location: South Region - Cincinnati. This position is based out of our Cincinnati Girl Scout Center located in Blue Ash. Assigned Regional Service Areas: Position #1: Sharonville, Evendale, Mason, Downtown Cincinnati, Madeira, Blue Ash, Montgomery Position #2: Anderson, Hyde Park, Oakley, Brown County, Kings Mills, Bethel, Felicity and New Richmond. At Girl Scouts of Western Ohio, we believe every girl deserves a place to grow, lead and thrive. As a Volunteer Experience Specialist, you'll play a critical role in making that possible by ensuring volunteers and members have an outstanding experience that keeps them coming back year after year. Focused on retention and member renewal, this role is about relationships. You'll serve as the go-to partner for new and returning volunteers in your assigned service area, offering personalized coaching, resources and support to help them feel confident, connected and be successful. This role is a key driver in sustaining a strong, vibrant Girl Scout community. This role works in close partnership with our recruitment team, ensuring that once a member joins, they stay engaged through a consistent, high-quality experience that inspires them to continue the journey. The ideal candidate will be passionate about volunteer engagement, relationship building and creating lasting impact. This role is a great fit if you: Enjoy being out in the community , supporting volunteers and building local relationships, not sitting behind a desk Are motivated by clear goals and measurable impact , especially around volunteer engagement, retention, and program quality. Like building relationships and coaching others , helping volunteers feel confident and successful in their roles Thrive in a team‑based, performance‑oriented environment , working in close partnership with a paired Recruitment Specialist partner for your assigned service area. Want work experience that translates into future careers in community engagement, volunteer management, nonprofit leadership, program coordination or training. In this role, you’ll build highly transferable experience in public speaking and facilitation , community engagement , relationship management , event/project planning , and marketing/communications all while supporting volunteers who deliver life-changing experiences for girls. You’ll strengthen your ability to influence, coach and support volunteers and manage multiple priorities in a fast-moving, people-centered environment.

Requirements

• High school diploma or equivalent required; additional education or relevant experience welcomed.
• A combination of education, training, and hands‑on experience that demonstrates the ability to succeed in a community‑based, relationship‑driven role
• Experience engaging, supporting, or coaching volunteers, customers, members, or community partners
• Comfortable using technology to stay organized, including Microsoft Office and project management tools.

Nice To Haves

• Experience in recruitment, outreach, sales, or goal‑driven engagement (preferred)
• Experience working in the community, including school partnerships, family engagement, or community‑based outreach

Responsibilities

• Drive membership growth in assigned communities by developing and implementing comprehensive retention plans for girls/ adults in troops using a variety of strategies including volunteer education, modeling troop leadership and ensuring programmatic activities for girls.
• Analyze membership gaps throughout the year to readjust plans as necessary to meet grade level and demographic goals.
• Recruit, train and provide ongoing support to administrative volunteers to increase functioning level of assigned communities.
• Implement the components of volunteer program management with troop leaders and administrative volunteers to ensure they are prepared to deliver the Girl Scout program, providing excellent support and customer service.
• Develop and implement a comprehensive community plan in partnership with administrative volunteers for each assigned community that engages and prepares volunteers, caregivers and community organizations to provide girls with a high-quality progressive Girl Scout Leadership Experience.
• Provide support to Council strategic initiatives including recruitment, product program, outreach and outdoor program/camp.

Benefits

• Opportunities to build new skills and grow your career
• A supportive, learning‑focused environment with ongoing development
• Flexibility for work/life balance
• Hybrid work option following the training period
• Comprehensive benefits including medical, dental, vision, accident, life insurance, and more
• 401(k) with 100% company match up to 5% of salary
• Annual paid Winter Break from December 25 – January 1
• 12 days of paid vacation and 6 days of paid sick time
• A high‑achieving, fun team with a casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED