Volunteer Engagement Manager (2 openings)

Year Up • San Jose, CA

9d • $71,190 - $85,900 • Hybrid

About The Position

OVERVIEW: Reporting to the Director of Engagement and Stewardship, the Volunteer Engagement Manager (VEM) will be part of a centralized shared services team to support the strategic implementation and management of volunteer programming aligned to support Year Up United’s mission. As this is a new role, this staff member will help build and implement a volunteer function that sits between our staff who implement volunteer programming across Year Up United geographies and our external-facing teams working to manage relationships with large corporations to deliver standardization, playbooks, toolkits, data systems, and a positive experience for all parties. The Volunteer Engagement Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment. Salary Range: $71,190 - 85,900

Requirements

• 2-4 years of successful volunteer engagement and event management experience preferred
• Track record of having successfully implemented programming in support of organizational goals and mission
• Strategic thinking around effectively supporting donors and corporate partners
• Strong attention to budget and data detail
• Customer service skills with excellent follow-up and follow-through
• Demonstrated ability to develop and follow a project management plan while coordinating with and managing multiple stakeholders and tasks and meeting deadlines
• Demonstrated ability to organize and prioritize work, take initiative, resolve problems, use discretion and diplomacy
• Experience with information systems and databases, and ability to ensure that all volunteer data is appropriately tracked and managed
• Proficiency in Excel, Word and Salesforce
• A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at one time
• Demonstrated ability to build, develop, and foster relationships internally and externally
• Willingness to travel as necessary
• A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up United
• Understanding of the Opportunity Divide and its drivers
• Commitment to diversity and inclusion

Responsibilities

• Volunteer Program Management Working closely with Associate Director of Volunteer Engagement, partner with Development (Devo), Corporate Engagement (CE), and site staff to deliver on strategic vision of how volunteer programming can continue to benefit and grow the Year Up United brand and bolster Year Up United’s revenue goals while also ensuring that the programming we run works to support Year Up United students’ careers
• Build relationships with internal parties to develop and regularly update catalog and calendar of upcoming volunteer events
• Support the implementation of a rubric for prioritizing volunteers in order to ensure that our volunteer programming aligns with the team’s strategic priorities
• Meet regularly with staff leads from Devo and CE to ensure the established rubric is consistently meeting the determined strategic priorities
• Support the creation, maintenance, and dissemination of standardized tools and processes that promote efficiency, control costs, and maximize ROI for all volunteer programs
• Support external relationships by serving as extra layer of support for large, complex, cross-geography volunteer initiatives that require customer service and relationship management skills
• Manage relationships with internal stakeholders to ensure service delivery and processes are aligned with business objectives
• Serve internal client teams through strong collaboration and ‘lead-through-influence’ skills to ensure seamless and successful program delivery
• Work with local sites to produce data that goes into expense reporting, post-programming reconciliations, and key metric/ROI reports for volunteer programming
• Will demonstrate a strong customer service orientation to managing volunteer engagement and communication through active and timely written follow up, and in person engagement
• Will work in partnership with the Devo and Donor and Corporate Partner Engagement team to convert volunteers into donors
• Other team-related needs as assigned
• National Team Member Serve as a coach/mentor for a small number of current students
• Join and sometimes facilitate weekly group sessions with students
• Participate in staff meetings and trainings

Benefits

• Comprehensive healthcare options and dental coverage
• 401(k) match for eligible participants
• Earn three weeks paid vacation in first year of employment; four weeks after initial year
• Funds available to support staff in achieving career objectives ($2,500 per year)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed