Volunteer Engagement Manager

Foundation Communities Inc•Austin, TX

About The Position

THE VOLUNTEER ENGAGEMENT MANAGER IS A STRATEGIC LEADER RESPONSIBLE FOR THE OVERSIGHT, GROWTH, AND EXCELLENCE OF FOUNDATION COMMUNITIES’ ORGANIZATION-WIDE VOLUNTEER INITIATIVES. THIS ROLE SERVES AS THE PRIMARY ARCHITECT OF A "BEST-IN-CLASS" VOLUNTEER EXPERIENCE, MANAGING A TEAM OF COORDINATORS WHO MANAGE SIX DIVERSE PROGRAMS AND ENGAGE OVER 1,000 VOLUNTEERS ANNUALLY. THE MANAGER WILL PRIORITIZE HIGH-LEVEL MANAGEMENT OF PEOPLE AND PROJECTS AND SERVES AS THE PRIMARY POINT OF CONTACT FOR EXTERNAL VOLUNTEER INQUIRIES. AS AN ENGAGED LEADER, YOU WILL ENSURE VOLUNTEER ENGAGEMENT IS COHESIVE, MISSION-ALIGNED, AND IMPACTFUL. THIS ROLE ACHIEVES RESULTS THROUGH THE LEADERSHIP AND COORDINATION OF STAFF, NOT THROUGH DIRECT PROGRAM EXECUTION.

Requirements

Minimum five (5) years of experience in program coordination, community engagement, or nonprofit management. Volunteer engagement experience is a plus.
At least 2–3 years of experience successfully managing a professional staff, with a focus on coaching and professional development.
Proven track record of managing complex, concurrent projects with competing deadlines and moving parts.
Ability to authentically build relationships with diverse stakeholders and move them toward deeper mission involvement.
Exceptional written and oral communication skills; ability to deliver inspirational presentations to large groups.
Proficiency in specific Volunteer Management Systems (VMS) or CRMs.
A deep commitment to Diversity, Equity, and Inclusion.
Position requires some nights and weekends during peak seasons.

Responsibilities

Directly supervise and mentor a team of three Volunteer Coordinators, providing the coaching and ethical leadership necessary to meet departmental goals.
Develop and implement a comprehensive plan to increase the capacity and reach of volunteer programs across the organization.
Create opportunities for volunteers to move along a continuum of engagement, connecting them to various programs to ensure year-round involvement.
Model effective delegation, prioritization, and decision-making to ensure Volunteer Coordinators are empowered owners of execution.
Oversee all aspects of the volunteer lifecycle—including outreach, recruitment, training, support, evaluation, recognition, and retention—through the management of staff and detailed project timelines.
Provide strategic oversight and accountability for the Volunteer Impact Fair, the annual organization-wide volunteer recruitment event, ensuring staff-led planning aligns with organizational goals.
Establish cohesive, consistent processes across all program areas to ensure a unified Foundation Communities experience for every volunteer.
Lead the creation and adherence of master project timelines for large-scale seasonal initiatives, ensuring coordinators meet critical milestones for the launch and execution of programs like Tax Help and Health Coverage Enrollment.
Set strategy and success metrics for volunteer recognition initiatives, delegating execution to coordinators to ensure high levels of volunteer retention and satisfaction.
Drive community mobilization through high-impact, high-volume communication. Responsible for the editorial voice of our large audience outreach, optimizing every touchpoint to increase engagement and community participation.
Provide strategic oversight and accountability of the annual recognition events including key events; Volunteer Appreciation Dinner and the Outstanding Service Award Breakfast.
Manage organization-wide recognition initiatives for Volunteer Appreciation Week communications across social media and email platforms.
Analyze program data to identify trends, evaluate team effectiveness, and refine engagement strategies that move volunteers along the organization’s continuum of involvement.
Lead annual program evaluations for volunteers and key staff to identify opportunities for growth, operational change, and improved volunteer satisfaction.
Help develop and oversee leadership opportunities for long-term volunteers to increase their impact and investment in the mission.
Work closely with Data & Engagement Support Specialist to ensure we have systems to maintain good, clean data.