Volunteer Coordinator

City of Vancouver

15d

About The Position

The City of Vancouver is a great place to work. If you want to do meaningful work with smart people for a progressive organization, we might just be for you! We’re currently recruiting for a Volunteer Coordinator. The primary responsibilities for the job are planning, coordinating, and supporting volunteer programs and projects throughout the community. This position organizes, promotes, and implements volunteer initiatives, ensuring successful execution of events and activities. The Coordinator recruits, trains, retains, and recognizes volunteers, providing guidance and direction to support their success. While not directly supervising staff, this role ensures volunteers are effectively managed and engaged with the support of lead volunteers and temp staff. Additionally, the Coordinator supports departmental and citywide engagement efforts, contributing to community outreach and fostering positive connections between volunteers and the City. This is a full-time, regular, non-exempt position. The schedule for this position is Tues-Sat: Tues-Fri from 9am to 6pm, Sat from 8am to 5pm.

Requirements

One (1) year of related experience in the coordination of volunteer or other service-related programs.
Equivalent to an Associate's Degree in human services, communications, or related field.
Experience utilizing multiple marketing and design tools e.g. Adobe Suite, Publisher, Canva, various social media platforms preferred
Experience with volunteer and event web-based software e.g. Volgistics, Hand Shake, JustServe.org, (a wide variety of volunteer recruitment and management applications) preferred
Intermediate skills in Microsoft 365 complete suite of programs.
Possession of: An appropriate, valid driver's license
Ability to obtain: Valid CPR/First Aid card within two (2) months of hire
Volunteer program administration and leadership
Environmental stewardship practices and methods
Principles and practices of the engagement and management of community volunteers and partnership development
Various communication and outreach methods
Modern office procedures, methods, and computer equipment
Use of personal computers and basic software
Lift, twist, travel on uneven ground while carrying tools and supplies
Generate enthusiasm for volunteer projects and programs
Create effective and thoughtful communications
Drive a City vehicle in a safe and appropriate manner between worksites. (12 passenger van and trailer)
Communicate professionally and effectively both orally and in writing
Apply diversity, equity and inclusion throughout all aspects of work
Develop and design marketing and outreach materials
Enforce safety standards and appropriate volunteer scope of work guidelines
Strong organizational skills
Work in an unstructured independent environment with numerous interruptions throughout the day while working on a variety of projects simultaneously
Work effectively with a diverse population
Display a friendly and helpful attitude
Ability to lift to 50 pounds and work in a variety of indoor and outdoor environments
Work a varied schedule, including nights and weekends, as needed to lead, support and/or attend events
Operate a personal computer and appropriate software
Work in a manner consistent with the City of Vancouver’s Operating Principles
Work and act as a team player in all interactions with other City employees
Provide a high level of customer service at all times
Project and maintain a positive image with those contacted in the course of work
Develop and maintain collaborative and respectful working relationships with team members and others
Consistently provide quality service
Maintain regular and dependable attendance
Demonstrate a commitment to valuing differences among people and to being inclusive.
Show the utmost respect for others, and act as a team player.
Promote safety as a guiding principle and a regular practice in accomplishing work by focusing on safe practices and complying with safety and health policies and procedures.
Recognize unsafe conditions which may be hazardous to an employee or to the public.
Works in safe and responsible manner; not putting self or others at risk.
Complies with applicable policies and procedures including but not limited to using personal protective equipment, observing warning signs, learning about potential hazards, and reporting all unsafe conditions.

Nice To Haves

Lead and/or supervisory experience preferred.
In-kind fundraising and/or sponsor development experience desired.
Bachelor’s degree preferred.
In-kind fundraising, grant writing, sponsor development preferred
Bilingual speaker preferred
Certification in Volunteer Administration (CVA), preferred

Responsibilities

Organize, plan, advertise, implement and evaluate all aspects of various volunteer projects in local parks, green spaces, and other venues.
Work with staff and community to determine location and scope of project.
Identify and develop staff, partner and stakeholder support.
Draft advertising for events and identify and confirm advertising sources.
Lead or co-lead aspects of day long projects including, but not limited to, tool management, safety and risk review, volunteer orientation, project leadership, and responding to various needs/issues/concerns that arise at event.
Send post-event follow-up communications.
Recruit, train, and lead volunteers to support special events.
Use a wide variety of online, community, multimedia sources to creatively market volunteer opportunities.
Provide training to staff who support volunteers.
Assign tasks and provide on-site guidance to ensure volunteers are engaged and effective.
Track volunteer participation, maintain accurate records, and prepare reports on volunteer involvement.
Use a variety of volunteer management methods to effectively and efficiently lead, support and sustain volunteers, both ongoing and episodic.
Serve as the main point of contact for volunteers, helping to create a welcoming, organized, and rewarding experience.
Serve as the City’s representative at community forums, festivals, school visits, neighborhood associations, and other outreach events, promoting volunteer opportunities and engaging the public as volunteer stewards.
Recruit and retain a diverse volunteer base, including youth, seniors, BIPOC communities, individuals with disabilities, and other underrepresented groups.
Develop, adapt, and distribute culturally appropriate outreach and promotional materials across print, digital, and online platforms, maintaining volunteer databases and tracking participation for reporting purposes.
Apply best practices for inclusive community engagement and volunteer recruitment, work a flexible schedule to attend events as needed, and demonstrate strong public speaking skills; bilingual ability is preferred.
Perform a range of administrative duties to support volunteer programs, including filing, data entry, calendar coordination, organizing photos, and maintaining communication with volunteers, staff, stakeholders, and community partners.
Ensure accurate record-keeping and provide efficient administrative support to enhance the overall success of volunteer initiatives
Perform related duties and responsibilities as assigned.