Volunteer Coordinator

Hospice of NW Ohio•Toledo, OH

About The Position

Provides supervision, support and coordination of assigned volunteers; cultivates and maintains relationships with volunteers to ensure volunteer retention. Coordinates volunteer assignments according to patient/family/agency need and volunteer interests; attends weekly team conference to help proactively identify volunteer needs. Assists with volunteer recruitment efforts; participates in the interview, selection and hiring process of new volunteers. Conducts volunteer orientation classes and any follow-up training needed; ensures volunteers are successfully on-boarded to the volunteer program. Participates in the planning and executing of volunteer retention and recognition activities throughout the year. Conducts required performance evaluations and competency assessments; provides appropriate feedback. Assists with (and may be given direct ownership of) various volunteer programs and complimentary services including but not limited to: Threshold Choir, Pillow Talk, Music, Memory Bears, etc. Ensures batch posting and volunteer documentation is complete and recorded according to agency policies. Assists with or conducts inpatient “hands on” training classes as assigned. Assists with the annual recertification requirements as needed. Collects and maintains accurate statistics on volunteer activities. Assists with the development and/or facilitation of in-service programs for volunteers. In the absence of a volunteer, may provide patient companionship or fulfill other patient/family referrals to ensure patient/family needs are met. Responsible for learning and utilizing technology made available by the agency to increase efficiency, communication and performance of duties. Participates in the agency’s Quality Improvement program. Attends staff meetings and completes all mandatory training. Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice. Performs other duties as assigned.

Requirements

Minimum two years of experience in a health care setting coordinating patient-related activities is preferred; previous volunteer supervision experience also preferred.
Familiar with Medicare Conditions of Participation as it relates to volunteer services.
Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members.
Demonstrates strong organizational, time management, and prioritization skills.
Has the ability to work independently and within an interdisciplinary team.
Understands and is committed to the hospice philosophy.

Nice To Haves

Minimum 2-year college education preferred.

Responsibilities

Provides supervision, support and coordination of assigned volunteers
Cultivates and maintains relationships with volunteers to ensure volunteer retention
Coordinates volunteer assignments according to patient/family/agency need and volunteer interests
Attends weekly team conference to help proactively identify volunteer needs
Assists with volunteer recruitment efforts
Participates in the interview, selection and hiring process of new volunteers
Conducts volunteer orientation classes and any follow-up training needed
Ensures volunteers are successfully on-boarded to the volunteer program
Participates in the planning and executing of volunteer retention and recognition activities throughout the year
Conducts required performance evaluations and competency assessments
Provides appropriate feedback
Assists with (and may be given direct ownership of) various volunteer programs and complimentary services including but not limited to: Threshold Choir, Pillow Talk, Music, Memory Bears, etc.
Ensures batch posting and volunteer documentation is complete and recorded according to agency policies
Assists with or conducts inpatient “hands on” training classes as assigned
Assists with the annual recertification requirements as needed
Collects and maintains accurate statistics on volunteer activities
Assists with the development and/or facilitation of in-service programs for volunteers
In the absence of a volunteer, may provide patient companionship or fulfill other patient/family referrals to ensure patient/family needs are met
Responsible for learning and utilizing technology made available by the agency to increase efficiency, communication and performance of duties
Participates in the agency’s Quality Improvement program
Attends staff meetings and completes all mandatory training
Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice
Performs other duties as assigned