Volunteer Coordinator

Habitat for Humanity•Denver, CO

48d•$22 - $27•Hybrid

About The Position

Habitat for Humanity of Metro Denver (Habitat Metro Denver) is part of a global, nonprofit housing organization that seeks to bring people together to build homes, communities, and hope. Habitat for Humanity was founded on the conviction that everyone needs an affordable, healthy, and stable place to live in dignity and safety, and that affordable housing should be a matter of conscience and action for all. To achieve our vision of a world where everyone has a decent place to live, Habitat Metro Denver builds, renovates and sells homes in partnership with low- and moderate-income families. Habitat Metro Denver is also an advocate for policies that create and preserve affordable housing. We work in neighborhoods across five counties in Metro Denver to not only build, renovate and sell new homes, but also to do critical home repairs to help families stay in their homes longer. Since being founded in 1979, Habitat Metro Denver has served more than 2,500 households and is one of the top ten producers in the Habitat U.S. network nationwide. Who You Are: You are someone who people can rely on, and you are always there when they need a helping hand. You enjoy the exacting work of getting all the pieces of a puzzle in the right spot and seek unique challenges every day. You're a "people person" who enjoys a balance of connecting with others and organizing extensive data and scheduling behind the scenes. You are looking for a new position where you can make a difference in your life, the lives of others, and the world. In return, you seek an organization that appreciates your individuality and supports you as a member of a diverse and talented team. People often comment how you are welcoming, organized, and a real problem solver. You know in your heart it is time to find an opportunity to be part of something larger; more impactful. If this sounds like you, please allow us to introduce ourselves. Volunteer Coordinator is responsible for scheduling and coordinating volunteers for Habitat's construction sites and ReStore retail facilities. Major responsibilities include responding to volunteer inquiries, scheduling volunteer groups, maintaining volunteer calendars and databases, tracking volunteer data, and building lasting relationships with volunteers. The following reflects the organization's definition of essential functions for the position but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential position's functions.

Requirements

A strong belief in Habitat's mission and a desire to engage others in the organization's work.
Ability to flex style to communicate clearly, professionally, and sensitively with diverse audiences such as volunteers, donors, homeowners, coworkers.
Strong customer service skills.
Excellent written and verbal communication.
Experience with Excel Spreadsheets.
Well-organized and highly detail-oriented with the ability to manage multiple projects simultaneously.
Comfortable with repetitive tasks.
Ability to independently seek solutions, but also work well in a team-based environment.
Comfortable with public speaking in front of small and large groups of stakeholders.
Proficient with Microsoft Office, MS Teams, SharePoint, databases, and ability to learn as the needs of the position and available technology evolves.
Min 1 year volunteer leadership and/or work experience with a nonprofit preferred.
Valid driver's license and ability to be insured under the company's insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.

Nice To Haves

Personal volunteer experience preferred.
Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds is preferred.
Experience presenting to medium to large groups is advantageous in this role.
Experience with CRM / scheduling system / database software to track volunteer scheduling and communications is highly desired.
Experience with Volunteerhub and Raisers Edge a plus.
A bachelor's degree could be beneficial in this role.

Responsibilities

Respond to a high volume of volunteer inquiries promptly, via email and phone.
Schedule volunteer groups and provide up to date and accurate materials and information to groups.
Maintain updated information about all construction project sites and ReStores in electronic forms.
Work with the Volunteer Engagement team to support outreach efforts to fill the volunteer schedule.
Attend regular Construction and ReStore meetings to assess changing needs and obtain feedback.
Support Core Volunteer Program and Volunteer appreciation events.
Ensure that construction sites and ReStores are stocked with sign-in tablets, registration materials and emergency information.
Utilize and maintain Volunteerhub and Raisers Edge databases to track volunteer scheduling and communications.
Work with Volunteer Manager to create and maintain the volunteer master schedules utilizing Excel spreadsheets and Monday.com.
Maintain, create, and document workflow processes.
Report on volunteer statistics for leadership.
Serve as the main point of contact and a skilled Habitat ambassador for volunteers; answering questions and addressing any issues that arise while maintaining a welcoming, professional, and informative demeanor at all times.
Communicate regularly with volunteer groups to keep them informed of opportunities.
Provide customer service to, and collaborate with, the Volunteer team, Construction staff, ReStore staff, Sponsorship team, Database Administrator, and staffing across the organization to increase volunteer support and fulfillment.
Maintain and expand relationships with other Colorado and International Habitat affiliates, community groups, schools, corporate partners, and other organizations to increase volunteer participation.
In coordination with the Marketing team, create content to be utilized on social media and newsletters to increase volunteer awareness and participation.
Perform site visits to various Habitat Metro Denver locations to support departments and volunteers.
Train other staff in Volunteer Hub software and support the Volunteer Manager and Director with Volunteer Engagement training for staff.
Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.