Volunteer Coordinator

Santa Fe Animal Shelter Inc•Santa Fe, NM

20d

About The Position

SUMMARY OF ROLE The Volunteer Coordinator is a creative and mission-driven strategist who knows the solutions to a community’s problems come from within that community. In this position, you will galvanize, cheerlead, problem solve, and celebrate the citizen contributions that Support Animals, Save Lives, Spread Compassion. PRIMARY AREAS OF RESPONSIBILITY / ESSENTIAL FUNCTIONS Targeted recruitment Develop strategy to support evolving organization and departmental priorities Engage volunteers as mission ambassadors to multiply recruitment impact Analyze, report, and act on volunteer lifecycle trends Assist in strategic planning and department goal setting Present on volunteering to civic and corporate groups, at tabling events, in written communications, and on orientation tours Engagement and retention Provide transparency and education on Shelter philosophy and policies Produce mass communications to update volunteers on news and events Plan and present volunteer education and appreciation events Assist volunteers with issues, concerns, and resource needs Provide conflict resolution in support of SFAS Guiding Principles, including facilitated conversations and documentation Cross-functional collaboration Participate in population rounds and promote volunteer-led solutions in animal pathway planning discussions Assist with budget proposals, reviews, and expense management Support all departments in developing and managing programs to engage volunteers in various roles across the Shelter Collaborate with the Development department on marketing, communications, and recruitment initiatives Engage volunteers for fundraising events, transfers, Shelter emergencies, and disaster response, including emergency fostering Admin support Record volunteer-generated observations; report on behavior, health, and facilities concerns; hold departments accountable for doing the same Perform volunteer incident and injury reporting, including animal bites Write, review, and organize SOPs to promote operational consistency and departmental succession Build and maintain catalog of volunteer opportunities in our database software Facilitate self-help navigation by volunteers of that software and related mobile app for scheduling and logging service hours Maintain volunteer database profile records Relationships The Volunteer Coordinator is the primary contact between current and future volunteers and every department of the Shelter. Likewise, the Volunteer Coordinator is charged with cultivating a sense of community and mentorship among volunteers. Volunteer Coordinator Centers volunteerism within the Shelter’s culture of philanthropy While a portion of this job is not on-site, this is not a traditional "remote" position; the expectation is significant participation directly in the community we serve Weekend availability is required Promotes at all times, both internally and externally, a positive attitude and image regarding the Shelter and its practices Upholds all Guiding Principles, Rules of Engagement, and other standards adopted by SFAS to govern our work

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders
Confident public speaking skills in front of small and large groups
Proven relationship builder with ability to maintain excellent boundaries in professional interactions, including with volunteers
A valid New Mexico Driver’s license is required
Safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Perform repetitive motion including computer work, sitting, standing, walking, reaching, and bending for up to eight hours a day
Tolerate odor, noise, allergens and cleaning chemicals
Handle animals including cats, dogs, and other animals at SFAS
Lift and carry up to 50 lbs. and assist others as needed
Accommodate frequent interruptions and maintain a great deal of flexibility in assignment and performance of job duties
Talk loudly over animal noises when necessary

Nice To Haves

Experience managing volunteers and working as a volunteer is a plus
Professional training, budgeting, strategic planning, project management, and event planning skills preferred
Participate in on-going education/training, including on-line courses and in-person seminars
Character supersedes particular experience; candidates with mission-driven values strongly preferred
Animal welfare experience is a positive but not required

Responsibilities

Targeted recruitment
Develop strategy to support evolving organization and departmental priorities
Engage volunteers as mission ambassadors to multiply recruitment impact
Analyze, report, and act on volunteer lifecycle trends
Assist in strategic planning and department goal setting
Present on volunteering to civic and corporate groups, at tabling events, in written communications, and on orientation tours
Provide transparency and education on Shelter philosophy and policies
Produce mass communications to update volunteers on news and events
Plan and present volunteer education and appreciation events
Assist volunteers with issues, concerns, and resource needs
Provide conflict resolution in support of SFAS Guiding Principles, including facilitated conversations and documentation
Participate in population rounds and promote volunteer-led solutions in animal pathway planning discussions
Assist with budget proposals, reviews, and expense management
Support all departments in developing and managing programs to engage volunteers in various roles across the Shelter
Collaborate with the Development department on marketing, communications, and recruitment initiatives
Engage volunteers for fundraising events, transfers, Shelter emergencies, and disaster response, including emergency fostering
Record volunteer-generated observations; report on behavior, health, and facilities concerns; hold departments accountable for doing the same
Perform volunteer incident and injury reporting, including animal bites
Write, review, and organize SOPs to promote operational consistency and departmental succession
Build and maintain catalog of volunteer opportunities in our database software
Facilitate self-help navigation by volunteers of that software and related mobile app for scheduling and logging service hours
Maintain volunteer database profile records
Centers volunteerism within the Shelter’s culture of philanthropy
Promotes at all times, both internally and externally, a positive attitude and image regarding the Shelter and its practices
Upholds all Guiding Principles, Rules of Engagement, and other standards adopted by SFAS to govern our work