Volunteer Coordinator

Greater Birmingham Humane Society Inc•Birmingham, AL

1d•Onsite

About The Position

THE GREATER BIRMINGHAM HUMANE SOCIETY (“GBHS”) IS SEEKING A DYNAMIC AND HIGHLY ORGANIZED VOLUNTEER COORDINATOR TO LEAD AND MANAGE A COMPREHENSIVE VOLUNTEER SERVICES PROGRAM. THIS ROLE IS RESPONSIBLE FOR THE RECRUITMENT, TRAINING, SCHEDULING, COORDINATION, AND ENGAGEMENT OF VOLUNTEERS TO SUPPORT ALL AREAS OF THE ORGANIZATION. The Coordinator plays a critical role in integrating volunteer resources into daily operations and strategic initiatives, including planning, scheduling, coordinating, and staffing events with volunteer support. This position ensures that volunteer engagement enhances organizational capacity, strengthens community relationships, and advances the mission of GBHS. Additionally, the Coordinator oversees the scheduling of shelter tours and manages the Volunteer Office in a fast-paced, mission-driven environment.

Requirements

3–5 years of experience in volunteer management, event coordination, or related field preferred
Experience coordinating events and managing volunteer or workforce scheduling preferred
Strong organizational and project management skills
Ability to manage multiple priorities in a fast-paced environment
Experience with event planning, logistics, and volunteer coordination
Excellent communication and relationship-building skills
Proficiency in database and scheduling systems
Ethical and mission-driven leadership
Strong interpersonal and communication skills
Strategic thinking and problem-solving
Ability to build and sustain community partnerships
Highly organized with attention to detail
Collaborative and team-oriented

Nice To Haves

Bachelor’s degree preferred (or equivalent experience)
Certification in Volunteer Management or related field is a plus

Responsibilities

Design, implement, and continuously improve a best-practice volunteer program aligned with GBHS’ mission
Develop and maintain volunteer service descriptions and staffing plans
Assess organizational needs and strategically deploy volunteers to support operations
Establish program goals, metrics, and evaluation processes
Develop and execute recruitment strategies to attract diverse and skilled volunteers
Promote volunteer opportunities through community outreach and partnerships
Manage onboarding, screening, and placement processes
Foster a positive and inclusive volunteer culture that encourages retention and engagement
Plan, schedule, and coordinate volunteer staffing for all GBHS events, including on-site, off-site, fundraising, and community engagement activities
Develop and manage event staffing plans to ensure appropriate volunteer coverage and alignment with operational needs
Serve as the central point of coordination between event organizers, staff, and volunteers to ensure seamless execution
Coordinate group service days and corporate volunteer engagements, including scheduling, communication, and on-site management
Ensure volunteers are properly trained, briefed, and equipped to support events effectively
Evaluate event outcomes and volunteer performance to inform future planning
Maintain volunteer records, scheduling systems, and tracking software
Oversee volunteer scheduling to ensure adequate coverage across all departments
Manage inquiries, communications, and confirmations for individual and group volunteers
Ensure compliance with organizational policies and risk management standards
Provide orientation and ongoing training to volunteers
Train staff on effective volunteer engagement and supervision
Support conflict resolution and ensure a positive experience for volunteers and staff
Implement recognition programs to acknowledge volunteer contributions
Monitor program performance, budgets, and resource allocation
Prepare reports on volunteer engagement, impact, and program outcomes
Ensure a safe, compliant, and supportive environment for all volunteers