Volunteer Center Ambassador

Second Harvest Heartland•Brooklyn Park, MN

11d•Onsite

About The Position

Our volunteers support our mission to end hunger together, which necessitates a Volunteer Center Ambassador (VCA) with experience working in a fast-paced warehouse setting, a high degree of customer service, and excellent communication skills. This position is an integral part of the Volunteer Engagement team, executing a best-in-class experience for Second Harvest Heartland’s voluntary workforce. In addition, this VCA will support the known and trusted brand of Second Harvest Heartland.

Requirements

Minimum of high school diploma or equivalent; preference given for some post-secondary education
Strong public speaking abilities and outgoing personality important
High degree of cultural competency
Flexibility, adaptability, and problem-solving abilities
Previous work experience in customer service, hospitality or retail environment

Nice To Haves

Ability to operate a forklift and/or hand jack preferred but not required. Training will be provided.

Responsibilities

Facilitate a best-in-class volunteer experience by upholding a high standard of customer service.
Greet individual and group volunteers, helping create a great first impression as they prepare for their volunteer shift.
Address a fluid environment in a positive, highly flexible, solutions-oriented manner.
Improvise in response to the unpredictable nature of a volunteer workforce.
Speak in front of large groups of volunteers daily.
Communicate the Second Harvest Heartland story, mission, and impact to volunteer groups during each shift.
Adjust talking points and key messages accordingly as directed by other internal teams such as operations, communications or development.
Utilize digital content to enhance the volunteer experience during each shift.
Solicit financial donations and repeat visits from volunteers at the end of their shift.
Orient and train volunteers on packing food products, including food & physical safety and quality procedures.
Participate in daily team meetings, team trainings, and all-staff events.
Effectively utilize the volunteer management database system as a core business tool.
Collaborate daily with other SHH teams.
Fulfill the obligations of the Prerequisite and Food Safety Programs by participating in annual training and education, daily upkeep of assigned documents and practicing food safety using SOPs and GMPs in managing the daily volunteer production.
Train and oversee volunteers to repack/rework in ways that promote food safety, personnel safety and productivity.
Ensure that the workstations are set up, tested and ready for constant flow of product without unnecessary stoppage.
Lead the clean-up of packing areas, preparation of food product containers, and packing materials for the next volunteer group.
Set up, manage and clean-up projects by completing production logs, replenishing supplies, removing empty or completed pallets, compacting garbage/cardboard, etc.
Follow food safety and safety regulations relating to OSHA, AIB, USDA and other company-related regulations.
Utilize designated computerized inventory programs and equipment to efficiently support the distribution center systems.
Weigh, record and document product for inventory adjustments and traceability purposes
Handle food safely and complete ServSafe Food Handler certification within the first 1 month of employment. Maintain Food Safety and Forklift Certification
Obtain CPR/AED certification through company-sponsored training and learn emergency response processes for the Volunteer Center areas.
Perform other duties as assigned to ensure smooth Volunteer Center operation.
Lead by example, serving as the public face of Second Harvest Heartland
Proactively and positively manage issues with volunteers as they arise.
Set an example of professionalism in behavior and in outstanding reliability.
Interact with volunteers, always maintaining a respectful and safe work area.
Set an example for others by promoting safety practices in all volunteer areas and throughout the warehouse.
Train, motivate, and monitor up to 100-person volunteer groups per shift in proper box packing and other tasks needed to transform bulk food to retailed packaged goods for distribution.
Promote team culture in all working relationships with co-workers.