Voluntary Services Specialist

Disabled American Veterans•Erlanger, KY

11d•$17 - $26

About The Position

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This position will Work directly with the National Voluntary Services Management team in order to provide programmatic support for the Voluntary Services Department.

Requirements

Strong written and verbal communication skills
Proficiency in computer applications including Microsoft Word and Excel
Organizational skills and attention to detail
Ability to plan and administer multiple concurrent projects
Data entry experience required
Excellent telephone etiquette
Must detail oriented
High School diploma or equivalent

Responsibilities

Work directly with the National Voluntary Services Management team in order to provide programmatic support for the Voluntary Services Department
Collect, monitor, and maintain volunteer data for reliability and validity
Support, motivate, and accredit volunteers for work
Communicate and offer information to volunteers, external organizations, and corporations through face-to-face interaction, telephone, correspondence and email contact
Communicate with volunteers, fraternal members, external organizations, and corporations through face-to-face interaction, telephone, correspondence and email contact in order to receive and maintain volunteer data
Behave in a professional manner at all times while reflecting and maintaining the values and ethics of the organization in order to keep a positive image of DAV
Produce accurate and detailed work
When related to the role, anticipate potential issues or risks that may affect the activities of volunteers and take appropriate action to ensure that these issues are alleviated or minimized
Prepare documents and correspondence
Assist with creating and maintaining electronic files
Perform other tasks and duties as assigned by management
Work with the IT, Voluntary Services and Procurement staff, as well as outside vendors to ensure timely and accurate reporting of Volunteer Incentive Awards
Ensure timely processing of Incentive Award files to DAV volunteers, as well as the data import from our third party vendor with shipment and invoice information
Communicate directly with DAV Department and Chapter Leadership to ensure timely and accurate reporting of LVAP hours, as well as answer any questions that leadership and volunteers may have regarding the program itself
Ensure accurate reporting from DAV department and chapter leadership , including reviewing and committing hours to the BB CRM
Communicate directly with DAV Representatives and VA leadership to ensure timely and accurate reporting of VAVS hours, as well as answer any questions that leadership and volunteers may have regarding the program itself
Review and process Annual Joint Reviews for VAVS Representatives
Maintain, review, and respond to inquiries for assistance from Veterans through the website
Maintain contact with the veteran and volunteers through email or by phone to facilitate the completion of the request
Maintain, review, and respond to inquiries entered through the Volunteer for Veterans website
Answer any questions from DAV Department and Chapter leadership regarding the Volunteer for Veterans platform