Volkswagen Service Express Manager
About The Position
Stohlman Volkswagen & Subaru of Tysons is a high-volume, fast-paced, family-owned and operated dealership serving Northern Virginia. We are seeking a driven and experienced Service Express Manager to run our express service lane. If you thrive in a dynamic environment and are passionate about delivering exceptional customer experience while leading high-performing teams, we want to hear from you. ---------------------------------------- Position Summary The Express Service Manager is responsible for overseeing the entire express service lane operation, leading both service advisors and technicians. This role ensures seamless, efficient, and high-quality customer experience from vehicle check-in through service completion and delivery, while maintaining strong workflow control and team performance.
Requirements
- Authorized to work in the United States
- Valid driver’s license with a clean driving record
- Willing to complete a background screening
- Reliable, punctual, and team-oriented
Nice To Haves
- Prior automotive service management or supervisory experience preferred
- Strong leadership, communication, and customer service skills
- Solid technical knowledge or hands-on automotive experience highly desirable
- Highly organized with strong attention to detail and problem-solving ability
- Dependable, professional, and able to perform in a fast-paced environment
Responsibilities
- Lead the full express service lane operation, including advisors and technicians
- Manage workflow from check-in to final delivery, ensuring speed, accuracy, and quality
- Drive productivity while maintaining exceptional customer satisfaction
- Serve as a primary point of contact for customer concerns and ensure timely, professional resolution
- Monitor team performance and implement improvements to efficiency and communication
- Collaborate closely with parts and main service departments to streamline operations
- Maintain consistent service standards aligned with dealership and manufacturer expectations
Benefits
- Full-time, stable employment with flexible scheduling options
- Competitive compensation based on experience and skill set
- Comprehensive, company-provided benefits
- 401(k) with company match
- Paid time off (holidays, vacation, and sick leave)
- Employee discounts on vehicles, parts, and service
- A supportive, team-oriented, family-focused workplace
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
