Volkswagen Service Express Manager
About The Position
Stohlman Volkswagen & Subaru of Tysons is a high-volume, fast-paced, family-owned and operated dealership serving Northern Virginia. We are seeking a driven and experienced Service Express Manager to run our express service lane. If you thrive in a dynamic environment and are passionate about delivering exceptional customer experience while leading high-performing teams, we want to hear from you. Position Summary The Express Service Manager is responsible for overseeing the entire express service lane operation, leading both service advisors and technicians. This role ensures seamless, efficient, and high-quality customer experience from vehicle check-in through service completion and delivery, while maintaining strong workflow control and team performance.
Requirements
- Authorized to work in the United States
- Valid driver’s license with a clean driving record
- Willing to complete a background screening
- Reliable, punctual, and team-oriented
Nice To Haves
- Prior automotive service management or supervisory experience preferred
- Strong leadership, communication, and customer service skills
- Solid technical knowledge or hands-on automotive experience highly desirable
- Highly organized with strong attention to detail and problem-solving ability
- Dependable, professional, and able to perform in a fast-paced environment
Responsibilities
- Lead the full express service lane operation, including advisors and technicians
- Manage workflow from check-in to final delivery, ensuring speed, accuracy, and quality
- Drive productivity while maintaining exceptional customer satisfaction
- Serve as a primary point of contact for customer concerns and ensure timely, professional resolution
- Monitor team performance and implement improvements to efficiency and communication
- Collaborate closely with parts and main service departments to streamline operations
- Maintain consistent service standards aligned with dealership and manufacturer expectations
- Follow all shop safety standards and procedures
- Proper use of Personal Protective Equipment (PPE) at all times
- Maintain a clean, organized, and safe work environment
Benefits
- Full-time, stable employment with f lexible scheduling options
- Competitive compensation based on experience and skill set
- Comprehensive, company-provided benefits
- 401(k) with company match
- Paid time off (holidays, vacation, and sick leave)
- Employee discounts on vehicles, parts, and service
- A supportive, team-oriented, family-focused workplace
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
