VoIP Network Engineer (Remote; Full Time; Multiple Openings)

RingCentral

11d•Remote

About The Position

Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction— giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We’re currently looking for: Responsible for designing and building RingCentral’s core voice service and integration with RingCentral’s platforms to extend the capabilities of our service to accommodate scale, availability, compliance, and to improve performance and efficiency of our voice and integration services.

Requirements

U.S. Master’s degree in Computer Science, Networking/System Administration or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Computer Science, Networking/System Administration or a related field plus five (5) years of related experience, is required.
Experience with SIP messaging; SIP trunking; VoIP infrastructure; at least two of the following SBC vendors: Ribbon, Acme, Sansay or Freeswitch; Infrastructure as a Code (IaC) for managing cloud-based telecom infrastructure; deploying CI/CD pipelines using one of the following: Terraform, Ansible, or Puppet; managing code repositories for version control & collaborating changes; at least one of the following cloud providers: Azure, AWS or GCP; Kubernetes; Docker; one of the following languages: Python, Bash or Go; SQL; Telecom compliance; E911; implementing toll fraud migration tools; at least one of the following mirroring and monitoring tools: Homer, VoIP Monitor, or Oracle OCOM; network routing, switching and Firewall; BGP, MPLS and IPSec; Scaled Agile Framework (SAFe); and Scrum is required.

Responsibilities

Develop and maintain the architectural framework for telecommunication systems ensuring availability, scalability, reliability and security
Design and create VoIP services to integrate with Ringcentral Platform
Create new designs, architectures, standards, and methods for large-scale distributed telecom infrastructure
Configure and troubleshoot SBCs and Various call routing platforms
Be an expert integrator into our platforms, helping platform teams to shape our architecture
Contribute to our deployment and automation tools to efficiently detect, address, and prevent problems
Implement, support and improve Telecom Fraud Detection services and methodology
Debug problems at scale for our mission critical services, and help our platforms and operations teams to implement lasting fixes
Perform interoperability testing with VoIP vendors
Build automation using industry tools to deploy and scale services
Improve performance of the services while managing related cost (COGS) and maintain compliance guardrails
Provide multi-layered technical expertise for next generation initiatives
Engage in training and mentoring to help develop other engineer
Lead and manage engineers on per project basis
Be a part of our on-call rotation, which is a responsibility you'll share with your engineering teams around the world

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Wellness programs including 1:1 coaching and meditation guidance
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Parental support for children with developmental and learning disabilities
Pet insurance
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program