Voice Engineer

CACI • High Point, NC

8d

About The Position

CACI’s Enterprise IT (EIT) division is seeking skilled Voice Engineers to lead the design, implementation, and optimization of voice infrastructure. The ideal candidates will be responsible for leading the design, implementation, and maintenance of voice communication systems within the organization. This role requires a deep understanding of voice technologies, network engineering principles, and IT infrastructure. The ideal candidate will have extensive experience in voice system architecture, integration, and management, as well as the ability to lead a team of voice engineers. You’ll contribute to delivering high-performance, secure and modern voice network solutions that enhance mission readiness across US Army locations (CONUS).

CACI is committed to modernizing and standardizing the Army’s network architecture. Are you passionate about driving technological innovation and enhancing national security? Do you want to make a direct impact, innovate and grow? Then we want to talk with you!

Requirements

• Secret security clearance or US citizen ability to obtain Secret clearance
• Technical bachelor's degree in Computer Science, Information Technology, Telecommunications or a related field of study
• Must have experience in voice system architecture, design, and implementation (High School diploma or associate degree plus additional years of experience may be considered in lieu of bachelor's degree requirement) - Required experience per career level: 5+ years of experience required for intermediate level, 7+ years required for senior and 11+ for Subject Matter Expert
• Certified Voice Engineer (CVE) or equivalent
• Certified Information Systems Security Professional (CISSP) or equivalent
• Certified Unified Communications Professional (CUCP) or equivalent
• In-depth knowledge of voice communication technologies (e.g., VoIP, SIP, PBX)
• Proficiency in network protocols, security, and IT infrastructure
• Strong communication and interpersonal skills
• Specific Skills: Proficient with MS Office Suite (Word, Excel, PowerPoint, Visio

Nice To Haves

• Active Secret security clearance
• Experience with cloud-based voice solutions and unified communications platforms
• Knowledge of industry-specific regulations and compliance requirements related to voice communications
• Experience working with DoD or US Army programs

Responsibilities

• Design and architect voice communication systems, including VoIP, PBX, and unified communications platforms
• Develop detailed system specifications, diagrams, and documentation to guide implementation and maintenance
• Ensure voice systems align with organizational standards, policies, and industry best practices
• Integrate voice systems with other IT infrastructure components, such as network, security, and data systems
• Collaborate with IT teams to ensure seamless integration and interoperability of voice systems with existing technologies
• Evaluate and recommend new voice technologies and solutions to enhance system performance and capabilities
• Oversee the implementation and deployment of voice systems, ensuring adherence to design specifications and timelines
• Coordinate with vendors, contractors, and internal teams to execute system deployments
• Conduct testing and validation of voice systems to ensure functionality and reliability
• Monitor system performance and implement improvements to enhance voice communication quality and reliability
• Develop and maintain documentation for system configurations, procedures, and troubleshooting guides
• Engage with key stakeholders to gather requirements, secure buy-in, and ensure voice systems align with business objectives
• Optimize resource utilization and implement scaling strategies to meet changing demands
• Maintain accurate documentation of virtualization configurations, procedures, and troubleshooting steps
• Prepare reports on system performance, issues, and recommendations for improvement
• Troubleshoot complex problems and work with cross-functional teams to resolve incidents

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees