Voice and Video Engineer (Tier II)

Peraton • Washington, DC

1d • $86,000 - $138,000 • Onsite

About The Position

Peraton is looking for a Voice and Video Engineer to support a contract onsite in Washington, DC. In this role, the Voice and Video Engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints.
Peraton has served as the prime contractor for this program since its inception in the 1980's. We provide high-level government leaders with reliable secure voice, video, and fax communications anytime, anywhere, in any environment in support of day-to-day operations. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and engineering support for the delivery of system, network, software, and security solutions.
The Voice and Video Engineer is responsible for but not limited to:
Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
Conduct testing and configuration of existing hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
Perform patch and firmware upgrades of devices, break/fix support and daily operations and management support, including onsite assistance for special events.
Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
Testing and evaluation of video endpoint devices and associated peripherals.
Documentation and reporting of all associated testing activities.
Develop and provide training to end users on the various endpoint devices.

Requirements

• An active/current TS/SCI Security Clearance is required.
• Must be able to work shift schedule (Panama) supporting 24/7 operations.
• Bachelor’s degree in computer science or related field and 5 years of related experience or a commensurate combination of education, training and experience, is required; four years of relevant experience in the above-cited duties may be substituted in lieu of a degree.
• A current 8140/8570 IAT Level II compliant certification.
• Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.).
• Minimum of three (3) years of experience in support of Cisco CUCM environment for video collaboration.

Nice To Haves

• Current CCNA certification.
• Experience with the ITIL library in support of incident and change management.
• Experience with a maintenance ticketing system to manage incidents and problems.
• Knowledge of Solarwinds, Splunk, and Variphy monitoring systems.
• Previous experience supporting a government and/or Department of Defense customer.

Responsibilities

• Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
• Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
• Conduct testing and configuration of existing hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
• Perform patch and firmware upgrades of devices, break/fix support and daily operations and management support, including onsite assistance for special events.
• Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
• Testing and evaluation of video endpoint devices and associated peripherals.
• Documentation and reporting of all associated testing activities.
• Develop and provide training to end users on the various endpoint devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level