Voice and Video Communications Manager [REMOTE]

BAE Systems Plc • Fort Walton Beach, FL

51d • $94,728 - $161,038 • Remote

About The Position

BAE Systems Inc. is seeking a visionary and technically adept Voice and Video Communications Manager to lead the design, implementation, and management of enterprise-wide voice and video communications systems across 120+ manufacturing and corporate sites. This role is critical to ensuring seamless, secure, and scalable collaboration infrastructure - including VoIP, telephony, SIP trunking, video conferencing, and unified communications platforms. The ideal candidate will drive modernization, vendor optimization, and global standardization while supporting high availability and business continuity across a complex, global, multi-site environment.

Requirements

• Bachelor's degree or 10+ years of experience in Telecommunications, Information Technology, Media Engineering, or related field.
• 8+ years of experience managing enterprise voice and video systems in a large-scale, multi-site environment.
• Expertise in VoIP protocols, SIP trunking, video conferencing, and unified communications platforms.
• Hands-on experience with Cisco, Avaya, Microsoft Teams, Zoom, Webex, or similar technologies.
• Strong understanding of telecom carrier services, call routing, video encoding, and content delivery networks

Nice To Haves

• Experience in manufacturing or industrial environments with high uptime requirements.
• Familiarity with ITIL practices and service management platforms (e.g., ServiceNow).
• Strong project management, communication, and stakeholder engagement skills.

Responsibilities

• Oversee all voice and video systems including PBX, VoIP, SIP, analog lines, mobile integrations, and video conferencing, projection, audio, and control systems.
• Manage unified communications platforms (e.g., Cisco CUCM, Microsoft Teams Voice, Zoom, Webex).
• Ensure high availability, disaster recovery, business continuity, and performance optimization for all collaboration services.
• Standardize voice and video architecture across multiple manufacturing and office locations.
• Coordinate with reginal IT Teams for deployment, support, and troubleshooting.
• Implement centralized monitoring, analytics, and remote management tools.
• Budget management for voice and video communications.
• Lead vendor selection, contract negotiation, and SLA enforcement for telecom and UCaaS providers.
• Drive cost-saving initiatives through cloud migration, SIP consolidation, and legacy system decommissioning.
• Enforce security protocols for voice and video networks, including fraud prevention and access controls.
• Ensure compliance with global telecom regulations, data privacy laws, and internal governance.
• Stay current with emerging technologies in VoIP, video streaming, adaptive bitrate, and multicast delivery.
• Provide executive-level reporting on uptime, usage metrics, cost trends, and strategic roadmap.
• Collaborate with IT, Facilities, Communications, and Business Units to align communication strategies with operational needs.
• Support enterprise-wide initiatives such as remote work enablement, virtual town halls, and digital training programs.
• Act as a technical liaison for media production, video content delivery, and internal communications.

Benefits

• health, dental, and vision insurance
• health savings accounts
• a 401(k) savings plan
• disability coverage
• life and accident insurance
• an employee assistance program
• a legal plan
• discounts on things like home, auto, and pet insurance
• paid time off
• paid holidays
• paid parental, military, bereavement, and any applicable federal and state sick leave
• Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards.
• Other incentives may be available based on position level and/or job specifics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 5,001-10,000 employees