Voice and Collaboration Engineer

City of Johnson City•Johnson City, TN

5d•Onsite

About The Position

The City of Johnson City Tennessee is accepting internal, online applications for a Voice and Collaboration Engineer with the Information Technology department. The employee Performs difficult professional work driving and influencing technology decisions, establish standards, and assisting in resolution of support issues requiring technical escalations. Distinguishing Features of the Class: Proven skill and expertise in Cisco collaboration applications, specifically Communications Manager, Unity, UCCX, Cisco Expressway, and integrations of these systems into existing LDAP infrastructures. Must have moderate level understanding of VoIP QoS, H323, SIP, SRST, and UCS Servers, and the ability to extend these services over wired and wireless networks. The work is performed under the supervision of the Director of Information Technology. This is an on-site position in Johnson City, TN.

Requirements

Thorough knowledge and extensive experience with the support and analysis of telephony architecture and topology, including high level knowledge of VoIP, unified messaging and conferencing in complex internetworked environments.
The candidates will design and maintain enterprise platform technologies, including configuration of operating systems, platform upgrades, disaster recovery and security to ensure optimal function and service levels for a multi-site, multi-customer environment.
Graduation with an Associate's degree from an accredited college with major course work in computer science or computer information systems; Bachelor's degree preferred; or any equivalent combination of experience, training, and specialized certifications which provides the required knowledge, skills and abilities.
Pre-employment physical, and background check required.

Nice To Haves

experience with Single Wire Informacast software a plus
basic understanding of IP Unicast and Multicast routing
Experience with Webex a plus

Responsibilities

create, modify, and maintain user accounts, voice/video endpoints, and directory numbers for Cisco Unified Communications Manager
configure and maintain SRST configurations
configure and maintain MGCP, H.323, and SIP gateways
ability to produce voice packet
configure and maintain Cisco IM&P servers
configure and maintain Cisco Unified Contact Center Express
generate reports of CDR, CDA, system capacity and usage
conduct long term and short term planning to meet immediate and future VoIP requirements
network monitoring
skilled at analyzing network activity and issues to discover, resolve, and implement resolutions to prevent systematic errors
can recommend changes or enhancements to correct or improve network performance