Voice AI Conversation & Campaign Writer

Medical Guardian•Philadelphia, PA

6d•Onsite

About The Position

Medical Guardian is seeking a curious, creative, detail-oriented Voice AI Conversation & Campaign Writer to help build the next generation of AI-powered engagement experiences for our members and caregivers. This is an ideal role for someone early in their career who is passionate about AI, human-centered communication, language, sentiment, and behavior design — and wants to grow into the expanding field of conversational AI. You will write the scripts, messaging flows, and conversation logic that power our voice AI bots, ensuring that every interaction feels empathetic, natural, clear, and aligned with the Medical Guardian brand and mission. You’ll collaborate closely with Product, Data, AI Engineering, and Member Experience teams to shape meaningful conversations that support seniors’ wellness, safety, and engagement.

Requirements

1+ years of experience in writing, content creation, UX writing, customer success, support scripting, marketing copywriting, or related fields
Strong command of English language, tone, clarity, and grammar
Natural empathy and the ability to write for sensitive and emotionally nuanced situations
Curiosity about AI, machine learning, and conversational design (formal background not required)
Comfortable analyzing feedback, sentiment data, and performance metrics to improve scripts
Excellent communication skills and ability to collaborate with cross-functional teams
Highly organized with strong attention to detail
Interest in supporting seniors, healthcare innovation, or mission-driven work
Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
Must have the ability to work from our Philadelphia office on Tuesdays and Wednesdays.

Nice To Haves

Experience with conversational AI platforms (e.g., Dialogflow, Voiceflow, Cognigy, etc.)
Background in psychology, linguistics, creative writing, communication, or human behavior
Experience writing support scripts or call center playbooks
Familiarity with sentiment detection, natural language processing, or AI ethics

Responsibilities

Write conversational scripts, dialogue flows, and engagement campaigns for AI voice bots and automated outreach
Interpret sentiment, tone, and emotional cues to shape empathetic and appropriate responses
Build behaviorally informed outreach sequences, including wellness check-ins, nudges, reminders, and caregiver communications
Collaborate with AI engineers and product managers to translate campaign goals into conversational logic
Test and refine bot dialogs based on performance data, sentiment analysis, and user feedback
Maintain brand voice guidelines and ensure tone consistency across all AI interactions
Partner with Member Services to ensure conversations meet real-world needs and reduce friction
Document conversational patterns, edge cases, and escalation paths for human handoff
Stay current on trends in conversational AI, behavior design, linguistics, and human-computer interaction