Vocational Training Case Manager - Dallas, TX

Church World Service•Dallas, TX

10d

About The Position

The Vocational Training Case Manager provides case management services to refugees and other ORR-eligible populations with a focus on vocational training, skill-building, and career pathway development. This position supports clients in accessing training opportunities, overcoming barriers to participation, and moving toward long-term employment and self-sufficiency. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose The purpose of this position is to provide comprehensive case management services that empower newcomers to successfully integrate into their communities. By delivering individualized support, connecting clients to essential resources, and facilitating access to higher levels of care when needed, the Case Manager plays a critical role in helping refugees achieve stability and long-term self-sufficiency.

Requirements

Bachelor’s degree or equivalent experience in lieu of degree.
Minimum of 3 years' work experience in vocational training, workforce development, or social services preferred.
Strong case management and interviewing skills, cultural sensitivity, ability to manage multiple cases in a fast-paced environment, and effective communication with clients and external partners.
Proficiency in Microsoft Office and database applications
Ability to work independently and collaboratively in a multicultural team setting
Must have a valid driver’s license and reliable personal vehicle
Must complete motor vehicle record check
Must be willing and able to travel within the community
Mileage accrued while executing work responsibilities is reimbursable by CWS

Nice To Haves

Prior experience with refugee resettlement case management or direct client services strongly desired

Responsibilities

Enroll eligible clients into vocational training programs and provide orientation and on-going case management services throughout the service period
Conduct skills and needs assessments to determine appropriate vocational training opportunities aligned with clients’ career goals
Assist clients with developing individualized vocational training plans, including identifying training providers, application completion, enrollment, and ongoing support
Monitor clients’ participation and progress in training programs, addressing barriers such as transportation and language access.
Provide job readiness support, including resume development, interview preparation, soft skills coaching, and workplace culture orientation
Collaborate with training providers, employers, and community partners to create and maintain vocational training pathways that lead to employment opportunities
Advocate for clients with training providers and employers to ensure equitable access and successful outcomes
Coordinate supportive services such as ESL, digital literacy, financial literacy, or wraparound services to strengthen client success
Complete all case notes and program documentation with accuracy and timeliness; ensure data entry in agency and state funder databases
Provide or arrange safe, supervised transportation for clients to training, testing, or employment-related activities when needed
Represent CWS Dallas in community meetings, partner collaborations, and outreach to expand vocational training opportunities
Identify and build referral resources to support vocational training and client self-sufficiency
Serve as an advocate for clients’ vocational development and integration into the workforce
Perform other related duties as requested by the Office Director and/or Associate Director of Integration Programs