VOCATIONAL REHABILITATION TECHNICIAN - 48004161

State of Florida • Panama City, FL

18d

About The Position

This is professional work assisting Vocational Rehabilitation Counselors with casework providing services to eligible individuals with disabilities related to the coordination of consumer activities or special projects and in compliance with Federal and State requirements, and monitoring client/reimbursement activities. The person in this position is expected to perform administrative support and/or technical assistance to a Vocational Rehabilitation (VR) unit and its customers and is expected to perform these duties with a minimum of direct supervision.  Employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions; the employee must interact courteously with others; employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.  Attendance is an essential function of this position.

Requirements

• A bachelor’s degree from an accredited college or university. Experience job placement, job coaching, or public vocational rehabilitation program can substitute on a year-for-year basis for the required education.
• Ability to communicate effectively with others both verbally and in writing as indicated by the needs of the audience
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of computer software including applications
• Ability to effectively utilize computer to complete job tasks
• Knowledge of operation of telecommunications systems
• Knowledge of principles and processes for providing customer services
• Ability to talk to individuals and groups to effectively convey information
• Ability to independently identify and solve problems
• Ability to listen to what other people are saying and asking questions as appropriate
• Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating
• Ability to establish and maintain effective working relationships with others

Responsibilities

• Assists counselor with contract checklists.
• Works directly with customers by obtaining and verifying referral information.
• Receives, tracks, and submits monthly reports as assigned.
• Facilitates orientation and assists in processing consumer applications for Vocational Rehabilitation services.
• Schedules appointments and notifies customer of counselor assignment.
• Conducts preliminary interviews as assigned.
• Assists in identifying resources of comparable benefits in the community.
• Coordinates customers’ transportation.
• Assists customers with purchasing of services approved on the IPE.
• Provides comparison costs for purchases.
• Completes the authorization process as required.
• Works with the counselor to ensure that services listed on the IPE are scheduled and completed.
• Maintains ongoing contact with customers to ensure vocational progress.
• Assists Counselor and Supervisor with job placement and follow-up services.
• Assists Counselor and Supervisor in meeting Federal and State mandates for service delivery.
• Assists in locating customers when services have been interrupted.
• Verifies Customers’ employment and training status.
• Develops and recruits new vendors.
• Communicates with community partners to expedite services for new and existing customers.
• Processes files for case closure.
• Documents activities in customers’ case records.
• Answers phones and filing as required.
• Performs other duties as required.

Benefits

• State of Florida Retirement – 3% Employee Contribution Required
• 10 Paid Holidays annually
• 104 Hours of Paid Annual Leave annually
• 104 Hours of Paid Sick Leave annually
• Health Insurance for Individual of Family Coverage – State pays 80% of premium
• Life Insurance – State pays premium for 25,000 basic term life insurance for full time employee
• Additional supplemental insurances are available such as dental, vision, etc.
• Tax Deferred Medical and Child Care Reimbursement Accounts available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees