VOCATIONAL REHABILITATION TECHNICIAN - 48004298

State of Florida•Jacksonville Beach, FL

About The Position

This is professional work assisting Vocational Rehabilitation Counselors with casework providing services to eligible individuals with disabilities related to the coordination of consumer activities or special projects and in compliance with Federal and State requirements, and monitoring client/reimbursement activities. This position is expected to perform these duties with a minimum of direct supervision:

Requirements

A bachelor’s degree from an accredited college or university. Experience in a counseling, job placement, job coaching or public vocational rehabilitation program can substitute on a year-for-year basis for the required education.
Knowledge of: the principles and techniques of effective communication, interviewing techniques, PCs, Word and the Rehabilitation Management System, methods of compiling, organizing and analyzing data
Ability to: maintain confidentiality regarding information on internal and external customers., access and use automated systems, interview clients to identify needs, provide information and referral services, locate and develop community resources, plan, organize and coordinate work activities, actively listen to others, communicate effectively, establish and maintain effective working relationships with others

Responsibilities

Works directly with customers by obtaining referral information
Assists VR Counselors with interviews
Makes referrals for appointments
Completes the VR applications and assesses resources
Implements necessary procedures to acquire additional information needed including vocational, psychological, and medical information
Maintains ongoing contact with customers through review of customer records and field visits to determine case service status
Conducts thorough search for customers where contact has been lost through all means known to the agency
Communicates with vendors, staff, community rehabilitation providers, community/One Stop partners, and employers to expedite services for new and existing customers
Schedules customer services identified in the Individual Plan for Employment (IPE) or case record
Coordinates necessary transportation
Assist customers with purchasing of equipment, tools, supplies, clothing, licenses
Assists counselor with job placement and follow-up services
Assists counselor in identifying, and customer in obtaining comparable benefits
Obtains third party refunds and reimbursements
Processes automated case service expenditures in accordance with state and federal regulations and policies
Provides administrative support and/or technical assistance to professional staff such as: processing data
correspondence
routine technical reports to aid in the completion of casework and to facilitate caseload management
documents activities in customer case record
responds to routine community inquiries and participates in community education and job fairs and other assigned activities