VOCA Case Manager

Catholic Charities, Archdiocese of Hartford • New Haven, CT

125d

About The Position

The Victim of Crimes Act (VOCA) program addresses the case management needs of clients who consider themselves a victim of crime in the state of Connecticut. This role provides case management services to clients to empower them and improve their self-sufficiency and quality of life. VOCA Case Managers play a crucial role in assisting clients after the trauma of a victimization by developing goals, engaging with victim advocates services, and accessing tangible basic needs and support.

Requirements

• Associates/Bachelor Degree, preferably in a human service field with knowledge of Community Resources.
• Excellent oral and written communication and computer skills. The candidate must have the ability to use computer programs including Microsoft Word and Excel.
• Excellent interpersonal skills and ability to engage families from diverse social and ethnic backgrounds.
• Strong organizational skills to handle varied duties and responsibilities.
• Demonstrated ability to be creative, innovative and resourceful.

Nice To Haves

• Bi-lingual/Cross-cultural experience is preferred.

Responsibilities

• Develop client-centered, mutually agreed-on and measurable service plan goals and objectives.
• Record case activity within required timeframes according to agency procedures and requirements.
• Successfully engage clients in services as demonstrated by client completion rates, maintained or increased client functioning and client satisfaction rates.
• Assist in case management services appropriate to the personal and cultural identity and language of the client.
• Provide guidance, direction, advocacy, and support to victims of crime.
• Attend court proceedings, meetings, appointments with clients as scheduled.
• Understand and follow agency policies and procedures. Participate in ongoing supervision, consultation, staff meetings, and appropriate training for agency and contract requirements.
• May provide psycho-education to clients.
• Some travel required, as well as participation in outreach/community events.
• Other related duties as needed.

Benefits

• Medical, Prescription, Dental and Vision insurance
• Life, AD&D and Long-term disability insurance
• 403(b) Plan, with employer matching contributions for eligible employees
• Training and development opportunities
• Generous paid time off; including 14 paid holidays, vacation and sick time.
• Employee Assistance Program (EAP) - Free and confidential counseling for employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree