VMS Representative - On Call

Saint Louis Art Museum • St. Louis, MO

4d • $17

About The Position

To deliver exceptional customer service and hospitality while selling tickets, promoting membership, and answering a wide range of visitor questions.

Requirements

• High school diploma or G.E.D. is required.
• Customer service experience, problem solving skills, and computer literacy are required.
• Must adapt to frequent changes of routine and pace due to unpredictable visitor needs without loss of efficiency or composure.

Responsibilities

• Welcome visitors to the museum.
• Establish and maintain good relationships with people of various ages, educational, ethnic, and socioeconomic backgrounds.
• Assist visitors at the welcome desks, ticketed exhibition entrance, coat checks, lost and found, call center, and box office.
• Use multiple software systems to process transactions and to complete closing reconciliations.
• Actively promote and process sales of museum membership, maintain accurate database records, and assemble membership packets for mailing.
• Provide current information on collections, exhibitions, programs, and events.
• Sell tickets to Ticketed Exhibitions and on-site programs.
• Scan tickets, manage lines, and explain how to access the audio commentary at the ticketed exhibition entrance.
• Provide information about and directions to other Forest Park institutions as well as other St. Louis tourist destinations.
• Perform other related duties as assigned by a Visitor and Member Services Supervisor or Lead.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED