VMS/MSP Operations Specialist

Elwood Staffing•Columbus, IN

About The Position

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us! Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. #powerthepurple General Purpose: Support Elwood's efforts to service accounts that operate through an MSP relationship and/or use a VMS tool. Operate in 3rd party tools to streamline branch process and ensure consistency between data stored in systems such that we fill as many orders as possible and get paid timely for our services. Ensure associates meet or exceed clients' expectations with respect to attendance, attitude, dress, skills, and quality of work. Provide Superior Customer Service in all aspects of the job.

Requirements

Previous experience and/or education that includes staffing, customer service, business administration, human resources, and/or human services
Fast and accurate data entry skills
Intermediate level of expertise in Microsoft Excel and Word
Ability to learn new software quickly
Strong analytical, organizational and creative problem-solving skills
Strong oral and written communication skills

Responsibilities

Work within MSP relationships and VMS tools to distribute orders to the field, enter candidate submissions, advise of interview requests, enter new hire associate data, and ensure appropriate time entry
Be knowledgeable on the program specifics and be a central point of contact for those with questions about the program.
Able to setup and train new branch staff/servicing branches on the programs administered
Help the field build and maintain the company structures in StaffSuite necessary to meet Elwood's and the client's billing and reporting needs
Respond to program audit requests and comply with them on behalf of Elwood
Maintain contact and build relationships with clients, sub contract vendors, internal branch staff, and business development/account managers to ensure that Elwood delivers the services promised
Review and provide customer reports as needed
Continually work with the client and internal branch staff to solve problems and ensure that we are delivering the requested services as efficiently as possible
Provide regular updates and reports to leadership to communicate performance within the programs
Capable of working effectively in a busy atmosphere requiring a constant ability to multi-task
Must be detail oriented and ensure that complex processes are followed
Must be willing and able to adapt to changing program/client demands
Ability to work fluctuating schedule based on program needs
Point of contact for client questions/escalations