Visual Merchandising Operations Manager

Whoop • Boston, MA

1d • Onsite

About The Position

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Visual Merchandising Operations Manager to drive the operational execution and ongoing maintenance of global retail and in-store experiences. In close partnership with the Head of Visual Merchandising, Creative, and Retail Experience Design, this role ensures that visual merchandising concepts are implemented with precision, consistency, and operational excellence across all wholesale partners. This individual will own execution, vendor coordination, material quality consistency, cost management, and regional fixture lifecycle oversight—ensuring WHOOP’s physical presence consistently reflects premium brand standards while meeting timeline and budget objectives.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Requirements

• 6–9 years of experience in visual merchandising operations, retail fixture development, store planning, or in-store experience management, preferably within a premium or consumer technology brand
• Experience supporting multi-location or multi-market retail environments, with understanding of regional retail nuances
• Demonstrated ownership of fixture production, including oversight of material selection, finish consistency, and quality control standards
• Strong project management skills with the ability to manage multiple timelines and stakeholders simultaneously
• Experience working cross-functionally with Creative and Design teams to operationalize visual concepts
• Experience managing external vendors, fabrication partners, and logistics providers
• Demonstrated financial discipline, including budget tracking and cost management
• High attention to detail and commitment to executional excellence
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Responsibilities

• Own day-to-day operational execution of visual merchandising initiatives across retail environments—including new store formats, pop-ups, fixture rollouts, and retailer installations
• Partner with the Head of Visual Merchandising, Creative, and Retail Experience Design to translate creative concepts into detailed production plans, timelines, and scalable execution roadmaps, including contributing to clear creative briefs for execution partners
• Ensure consistency in materials, finishes, and build quality across regions, maintaining premium brand standards while balancing cost and scalability
• Apply regional retail expertise to ensure global concepts are executed appropriately across markets
• Manage project timelines, budgets, fabrication partners, and vendor relationships to ensure high-quality delivery on time and within budget
• Coordinate domestic and international logistics, shipments, and installations to support seamless regional and global rollouts
• Own proactive and reactive maintenance of in-store fixtures within assigned regions, including assessment, repair coordination, replacement planning, and issue escalation processes
• Identify opportunities to improve production efficiency, streamline operational processes, and reduce costs while maintaining brand and material integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed