Visitors Experience Floor Lead

New Orleans Museum Of Art•New Orleans, LA

29d

About The Position

The Visitor Experience Floor Lead position is a multi-tiered position that can staff all positions in the front-line experience- front desk, museum shop, and gallery attendant. The VE Floor Lead must have the ability to use diplomacy with difficult situations should they arise. The VE Floor Lead will ensure a positive museum experience through exemplary customer services and knowledge of the museum’s mission, exhibitions, collection, programming, protocols, admissions rates, and shop merchandise.

Requirements

High school diploma.
Two years’ experience with customer service and interest in the visual arts and museum work
Ability to multi-task
Strong interpersonal skills and patience.
Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner.
Some interest in art and art history.
Willingness to remain current on Museum exhibitions, the NOMA permanent collection and programming with the ability to respond to visitor inquires.
Must be able to remain calm in stressful situations and help resolve conflicts with tact and courtesy.
Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers.
Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds
Ability to be assertive when needed in order to enforce policies and protect artwork; maintain calm and professional demeanor for all visitor interactions.
Ability to lift 15 lbs on occasion
Ability to be on one's feet all day
Position requires extensive physical mobility and must be able to patrol multi-gallery posts, standing during the entire shift and mobilize staff and visitors during emergency situations.
Must be able to communicate verbally and by radio.
Ability to work within a range of temperatures within indoor and outdoor environments.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provide exceptional visitor experience through excellent interpersonal and customer service skills
Assists with general museum reception at the front desk
Provides general information about the museum, exhibits and the community
Takes admission and public program fees using a Point of Sale system
Answers the telephone and fields calls to appropriate staff members
Stays informed about upcoming programs and fundraising events, and on occasion assists with registration
Handles membership renewals and request for updates
Reports comments and feedback from visitors to the Visitor Experience coordinators
Collects zip codes for visitor reporting
Handles cash and related paper entries
Maintains posts when assigned to observe and engage and to ensure individuals are safe.
Identifies and reports irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured.
Enforces all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest.
Assist in events check-in, including organizing and communicating with people in line.
Assist visitors with questions about community partners, transportation services and the City as whole.
Stock supplies, visitor guides, or store merchandise as needed
Write incident reports as needed for damages, accidents, or injury
Perform project-based tasks as assigned by the Management