Floor Lead

milk + honey•Austin, TX

About The Position

Do you believe in spreading kindness through genuine connections and purposeful actions that make the world a better place? If this resonates with you, we encourage you to apply to become a Floor Leader! The Floor Leader position performs a full spectrum of duties, contributing to an exceptional guest experience, employee satisfaction and the financial health of the business. This position will provide the Floor Leader an opportunity to gain a foundation of knowledge that will contribute to their professional development by working on special projects and participating in some of the day-to-day duties of the managers.

Requirements

Must be able to sustain reasonable physical activity for the duration of a scheduled shift inclusive of being able to stand, bend, and perform treatments for extended periods of time.
Passionate about milk + honey and the wellness industry
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the business including nights, weekends, holidays
Eagerness to learn and growth within the company
Solution driven and open to feedback

Responsibilities

Model the way for excellent guest service demonstrating a standard of excellence
Perform the Manager on Duty shift in front of house/concierge desk, demonstrating a high level of care for all guests
Collaborate with the General Manager to assess client survey feedback and formulate a follow-up action plan.
Ensure our concierge team is well integrated into milk + honey and build strong relationships
Participate in setting retail goals for staff and creating contests and motivation to support retail goals.
Ensure that retail shelves are dusted and stocked, provide daily motivation for the team including role-playing retail sales scenarios with Concierge to ensure goals are met.
Assess the level of guest service being provided at the front desk, deliver continuous coaching to elevate and enhance the experience.
Support and drive brand loyalty and repeat guests through membership sign ups.
Support inventory process as it relates to placing orders, checking in purchase orders for back bar supplies and retail products, maintaining product standards and organization in the retail space, merchandising retail space, and completing monthly inventory counts with the Operations Manager or General Manager.
Display a professional attitude and maintain composure; provide the team with a positive and motivating work environment and lead by example.
Work closely with Leadership to ensure spa and salon protocols and company standards are maintained.
Contribute to positive morale and support location leadership in educating concierge teams to uphold strong communication, a high level of guest experience, and reduce client friction.
Work with leadership to conduct and manage monthly inventory processes.

Benefits

Competitive compensation plan
Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment status)
Paid Time Off upon hire (for qualifying employment status)
Matching 401k plan (for qualifying employment status)
Company paid Basic Life/AD&D
Internal growth + mobility
Monthly spa credit
Generous discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
Training opportunities and continuing education
LA Fitness Discount
Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)
Tenure Bonus Program
Employee Referral Bonus Program
Paid volunteer time off opportunities