Visitor Services Supervisor

The Morgan Library & Museum•New York, NY

2h•$54,000 - $56,000

About The Position

The Morgan seeks a full-time Visitor Service Supervisor to facilitate and promote welcoming and positive visitor experiences. The position participates in the training, management, and evaluation of visitor services assistants and monitors the implementation of admission processes and visitor policies; provides service to callers to the Box Office and Group Sales lines and processes sales transactions for ticketed programs, events, and group tours.

Requirements

Bachelor’s Degree preferred
Previous customer service and supervisory experience, especially in museum or attraction setting
Excellent written and verbal communication skills.
Computer literate (Microsoft word, POS system).
Schedule is Tuesday to Saturday including Friday evenings. (Select holidays and other evenings occasionally required)
Ability to handle multiple tasks simultaneously.
Problem solving skills.
Moderate physical activity may require lifting and moving boxes of materials (10-15 pounds) and/or stanchions (25 pounds)

Responsibilities

Train and supervise Visitor Services Assistants in daily operations and public programs support, ensuring superior levels of customer service.
Become well-versed in and keep Visitor Services Assistants apprised of all current and upcoming exhibitions, audio tours, programs, events.
Become well-versed in and train and supervise the Visitor Services Assistants on the Morgan’s ticketing system.
Respond to Box Office telephone calls and emails, process reservations, reconcile sales and manage cash handling and accounting processes.
Answer telephone calls and emails to Group Sales lines, provide information and assistance for group reservations, prepare invoices and confirmations, and process group payments.
Reconcile daily sales for the Admission Desk, oversee cash handling, replenish change, and manage accounting processes.
Manage the Visitor Services Assistants’ monthly schedule.
Fill-in for Visitor Services Manager or other Supervisor as needed.
Monitor and replenish inventory of supplies and materials related to Admission Desk, and other areas as required.
Monitor the appearance and condition of the Admission Desk, Information Desk, and Lobby areas and arranges for cleaning and/or maintenance as required.
Coordinate with the Morgan’s Security, Operations, and Public Programs Departments on a regular basis to ensure seamless operations across all front-facing spaces.
Communicate any front-of-house resource needs as well as incidents and observations to Management
Other duties and responsibilities as required