Visitors Services Specialist - Pinkham Notch

APPALACHIAN MOUNTAIN CLUB • Gorham, NH

9d • $13 - $13 • Onsite

About The Position

Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC)-the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you’ll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! Visitor Services Specialist provide a positive first impression and top-quality public service in fulfilling the needs of visitors and guests to this AMC Destination. This includes providing accurate lodging and hospitality services, customer service, AMC information, backcountry information, and outdoor knowledge. Visitor Services Specialist is responsible for maintaining the retail space and supporting the deli and dining services. Working in coordination with other AMC departments is essential to the success of this position.

Requirements

• Initiative and attention to detail
• Four season backcountry experience and or interest
• Interpretive program experience and or interest
• Exceptional customer service skills
• Candidates must be willing to work weekends, holidays, vacation periods, and any shift.
• Ability to stand for up to 8 hours working behind the desk, utilizing stairs to upper offices and basement restrooms and supply rooms.
• Ability to occasionally lift and carry up to 40 pounds; utilize step ladders, cleaning equipment, and snow shovels.
• Strong computer literacy, with emphasis on Microsoft 365

Nice To Haves

• Prior visitor information center and retail experience strongly preferred
• Familiarity with the AMC, the White Mountain National Forest, and wilderness medical certification is desirable.

Responsibilities

• Welcome and assist Pinkham visitors and guests in a positive manner, responding to any problems or special requests with a professional demeanor.
• Provide excellent customer experience to boths guests and visitors.
• Actively promote and provide up to date information on the services and programs of the AMC while encouraging membership to support the Club’s public service mission.
• Provide accurate and knowledgeable information on a variety of topics such as outdoor safety, backcountry conditions, natural and cultural history, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and regional points of interest.
• Work with all staff to ensure quality presentation and delivery of a wide variety of programming including Dinner Talks, interpretive programs, and evening programs while highlighting Pinkham opportunities, AMC programs, and our mission.
• Manage retail POS system, cash handling, opening and closing procedures, restocking inventory and keeping store and displays stocked and presentable.
• Assist in communication for search and rescue incidents using established procedures and protocols with our partners: NH Fish and Game Department and US Forest Service.
• Assist in the maintenance of the center’s appearance including resources at the main desk, and associated areas and kiosks.
• Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom upkeep, and parking lot upkeep as needed or requested.
• Attend trainings, meetings, and complete special projects assigned by the supervisor.
• Work up to 38 hours a week, at times additional hours are needed.

Benefits

• Room & Board: Dorm-style room for $75/week – meals included, too!
• Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
• Retirement: Voluntary 403(b) Contribution
• Paid Time Off: earn up to 10 days of paid earned time depending on length of service
• Other Team Member Perks: 30% discount on AMC Merchandise Free Annual AMC Membership 4 Free nights at AMC locations Free skiing/biking at Great Glen Prodeals discounts on equipment & gear and more!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees