Visitor Services Representative

MOPOP•Seattle, WA

4d•$22 - $22•Onsite

About The Position

Visitor Services Representative (VSR hereafter) is expected to promote a positive visitor experience while applying museum procedures and ensuring visitors’ first and last impressions are memorable. The role is responsible for daily operations with a thorough working knowledge of the facilities, exhibitions, and activities. This person plays a key role in welcoming all visitors and maintaining visitor materials. VSRs are cross-trained and responsible for welcoming all visitors, ticket and membership sales, group orientations, advocating for the museum’s programs, and supporting other departments.

Requirements

Candidates must have at least 2 years of customer service and cash-handling experience.
Excellent communication skills required.
Ability to work a flexible schedule; to include evening and weekends.

Nice To Haves

Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people.
Ability to assume high levels of responsibility, handle stress, stay organized, focused, and even-tempered.
Detail oriented with strong organizational abilities and able to manage a continuous workflow in a high volume, multi-tasking environment.
Intermittent computer skills especially in Excel, Word, Power Point, and ticketing system program.
Strong interest in the popular culture topics presented at Museum of Pop Culture (MoPOP), including but not limited to music, film, television, and digital media. Musical instrument knowledge is a plus.

Responsibilities

Provide excellent visitor service by engaging with guests in an open, friendly, and safe manner.
Ensure a consistent high standard of guest experience for all people interactions, including visitors, employees, members, donors etc.
Have a thorough understanding of MoPOP; its products, programs, memberships, and exhibitions.
Actively follow Point of Sales data collecting procedures and work together with the Visitor Services team to meet sales goals.
Proficiently understand and utilize Point of Sale Systems and demonstrate appropriate cash handling techniques and procedures.
Ability to handle all forms of transactions - cash, vouchers, third-party tickets, groups, and all others with high accuracy.
Provide feedback about operations to Visitor Services Leadership Team.
Assist with signage placements as assigned by leadership team.
Ensure museum exhibits are presentable for visitors by conducting regular walk-throughs.
Comply with department policies and the institutions safety, health, and security programs.
Regular and predictable attendance.
Actively support all departmental goals including sales program initiatives.
Presents themselves in a respectful manner to visitors and other personnel including attitude, punctuality, and work ethic.
Assist peers with questions and challenges.
Other duties as assigned by Visitor Services Leadership Team.
Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
Contribute to a consistent customer service standard across all departments.
Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.