On-Call Visitor Services Representative
About The Position
The Frye Art Museum is seeking welcoming, adaptable, and community-minded individuals to join our Learning & Engagement team as On-Call Visitor Services Representatives (VSRs). VSRs are often the first and last point of contact for museum visitors. In this role, you help shape each visitor’s experience by offering clear information, thoughtful assistance, and a warm, inclusive presence. This position plays an active role in advancing the Frye’s commitment to diversity, equity, accessibility, inclusion, and belonging, ensuring that every visitor feels respected, supported, and genuinely welcome.
Requirements
- Experience in customer service, hospitality, community engagement, education, retail, or a related field
- Demonstrated ability to create welcoming, respectful experiences for people from diverse backgrounds
- Strong communication and active listening skills
- Reliability, punctuality, and flexibility in a fast-paced public setting
- Ability to remain calm, professional, and solution-oriented under pressure
- Comfort handling confidential or sensitive information appropriately
Nice To Haves
- Interest in art, museums, or cultural organizations
- Experience working with diverse communities or accessibility-focused environments
- Proficiency in Microsoft Office and comfort learning database systems
- Fluency in languages other than English
- High school diploma or equivalent experience
Responsibilities
- Welcome and orient visitors, serving as a knowledgeable and friendly ambassador for the museum.
- Share information about exhibitions, programs, membership, the Museum Store and Café, and museum history and architecture
- Respond to visitor questions and concerns with professionalism, empathy, and cultural awareness
- Promote museum programs, memberships, and donations in ways that encourage deeper engagement
- Support visitor data collection, feedback gathering, and evaluation efforts
- Maintain a clean, organized, and welcoming visitor services desk
- Communicate and follow museum policies, safety procedures, and key messages
- Coordinate with colleagues across Learning & Engagement, Security, Communications, and other departments as needed
- Support museum programs and events through registration and on-site assistance
- Participate in training and initiatives that support inclusive visitor experiences
- Perform other related duties in support of departmental goals
Benefits
- $24.50 per hour
- Sick time accrual after 90 days of employment
- 15% Café discount
- 20% Museum store discount
- Reciprocal museum membership
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
