Visitor Services Officer

Nevada Museum Of Art • Reno, NV

22h

About The Position

As a Visitor Services Officer (VSO) for the Nevada Museum of Art, this position will provide a welcoming and friendly experience to all guests and will ensure that the Museum’s policy and procedures are practiced. This position reports to the Visitor Services Director.

Requirements

• Customer service experience preferred.
• Requires excellent interpersonal and communication skills and the ability to provide the highest level of customer service.
• The ability to stand for extended periods of time on hard surfaces is required.
• Preferred software experience includes Microsoft Word, Outlook, and Teams.

Responsibilities

• Welcome and engage with visitors across galleries and public spaces, providing a friendly and professional presence.
• Share information about exhibitions, programs, and Museum spaces.
• Maintain awareness of gallery, public, and non-public spaces to ensure the safety of visitors, staff, volunteers, and artwork.
• Serve as a service advocate by addressing visitor questions and concerns with care and professionalism.
• Monitor for unauthorized touching, handling, or suspicious activity and report concerns to the lead on duty.
• Respond calmly and appropriately to emergencies and assist with established emergency procedures.
• Balance active floor presence with light administrative support tasks as needed.
• Perform other duties as assigned.

Benefits

• Access to employee dental, vision, and life insurance
• A 3% employer 401(k) contribution after one year of employment, with quarterly entry dates
• Four complimentary art classes per year
• A 20% discount in the Shops and a 10% discount in the Cafe

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed