Visitor Services Attendant (BH)

Missouri Botanical Garden•Chesterfield, MO

20h•Onsite

About The Position

This is a part-time position scheduled to work 20 hours per week. Welcomes, admits, and directs guests ensuring the start of a positive visitor experience, to the Butterfly House. Sells admission tickets and handles cash and credit card transactions in an accurate and professional manner. Provides information to visitors regarding Garden sites, attractions, special events, classes, and other information that the visitor may require in person and on the phone. Provides first-level resolution to customer issues. Promotes the mission of the Missouri Botanical Garden.

Requirements

Minimum of (2) years experience working in retail or related work environment; cash handling and completing credit card transactions experience required.
Ability to provide guest service within a fast-paced mission-based public attraction; strong focus on execution and sense of urgency required.
Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to the general public, in a safe and friendly manner.
Demonstrated ability to work effectively in a fast-paced, high volume, retail environment.
Demonstrates the highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures, and systems.
Must be punctual, reliable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision.
Scheduling flexibility that allows working most weekends, evenings, and holidays is required.
Exceptional, organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
Adherence to all health and safety guidelines.
All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date.
Ability to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required (when international travel is necessary for Garden business).
High School diploma or equivalent.
Proficient experience using Microsoft Office suite (i.e., Outlook, Excel, Word).
Expected to reach a level of proficiency with operating the current ticketing system using point-of-sale (POS), scanning, and order entry.
Competently troubleshoot ticketing issues.
Ability to communicate effectively in English (verbal and written).
Ability to perform addition, subtraction, multiplication, and division; calculate percentages and decimals.
Understand U.S. currency and be able to make the change.
Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Nice To Haves

Minimum of (2) years’ prior visitor/customer service experience preferred assisting the public cooperatively and courteously.
Prior experience working with Tessitura or a similar ticketing system is a plus.
Point of Sale (POS) experience preferred.

Responsibilities

Ensures a positive visitor experience by welcoming, admitting, and directing guests in a friendly and professional manner; provides information in person or by answering the telephone while providing callers with accurate information and exceptional customer service; applies comprehensive/accurate knowledge of Butterfly House and overall Garden organizational procedures and guidelines.
Processes ticket purchases using a Point of Sale (POS) ticketing system or web order entries.
Coordinates and communicates relevant information to other staff on daily events, group visits, and special requests in an organized manner.
Promotes and processes sales for cafe, butterfly releases, and seed packets at the admissions desk.
Support restocking of the “grab and go” cafe.
Supports coverage at the Conservatory Entrance/Exit by ensuring guests are providing with a wonderful experience while also upholding the USDA Quarantine guidelines of the tropical butterfly habitat.
Authorizes and performs ticket refunds and exchanges.
Supports visitor services needs at other Garden sites (Missouri Botanical Garden or Shaw Nature Reserve), upon request.
Good written/verbal communication skills to respond to visitor inquires via email and phone as assigned.
Utilizes available resources to obtain current information related to Garden and member activities/events (i.e., access websites, Garden publications, email, and other related verbal and written communication updates as needed.
Investigates and troubleshoots online, onsite and telephone ticketing issues.
Works with VS Manager, Tessitura Superusers, or Information Technology (I.T.) to provide feedback or note issues with ticketing hardware or software.
Issues, voids or transfers balances to MBG gift cards.
Maintains team resources including supplies and equipment.
Maintains a neat and clean Visitor Services’ work area at all times.
Ensures a safe and secure work environment in compliance with Garden standards.
Respond effectively to unanticipated situations.
Be alert for opportunities to improve operation and service.
Meets expected attendance guidelines.
Behaves & communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.
Assists with mentoring new hires and demonstrating proper job duties.
Performs other duties as assigned.
Follows established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.