Visitor Services Associate - Schoenbrunn Village

Ohio History Connection • New Philadelphia, OH

2d • $15 • Onsite

About The Position

VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; gift shop, admissions, membership products and services sales and transactions; providing telephone coverage; and general site tasks.

Requirements

• High School Diploma or equivalent
• Good money skills required.
• Ability to operate a cash register, credit card machine, count money and handle sales transactions
• Self-directed and flexible
• Resourcefulness and initiative
• Problem-solving and decision-making
• Excellent organizational skills
• Able to work independently without supervision
• Even-tempered
• Able to handle multiple tasks
• Ability to work some weekends and evenings, if needed

Nice To Haves

• Previous visitor or customer service experience helpful
• Skill in operating computers, including web browsers and point of sales systems

Responsibilities

• Provides impeccable physical presentation by dusting, sweeping, etc., public spaces as necessary.
• Assists visitors in purchasing admission tickets and gift shop items
• Offers verbal introduction of site to visitors, explains layout and orients visitors
• Restocks gift shop as necessary
• Performs routine inspections of restrooms, doing surface cleaning and restocking materials if needed.
• Relays information about individual visitor needs to Schoenbrunn Village interpreters as needed
• Provides general assistance by answering incoming telephone calls to general information line; transferring calls appropriately; fulfilling requests and orders; and may maintain and take reservations for programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED