Visitor Services Associate

Tennessee AquariumChattanooga, TN
4d$15

About The Position

The Tennessee Aquarium, rated the best aquarium in America for overall guest satisfaction, attracts over 750,000 visitors each year. As a Visitor Services Associate, you will provide an excellent level of customer care by anticipating and meeting the needs of all our visitors.

Requirements

  • Exceptional customer service and recovery skills
  • Ability to perform job duties under pressure
  • Positive attitude with visitors and co-workers at all times
  • Ability to address large groups of people at one time
  • Ability to work well in a team
  • Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
  • Ability to alternate between cold, hot, and/or wet conditions
  • Ability to perform frequent and/or repetitive physical activities
  • Part-time, hourly ($15/hour); holidays and evening shifts are required as needed.
  • Required availability of two weekdays and weekends.
  • All submissions must be received by January 16, 2026.

Responsibilities

  • Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.
  • Addresses complaints and provides prompt service recovery in a calm and professional manner.
  • Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.
  • Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.
  • Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents
  • Communicates professionally via a two-way radio.
  • Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.
  • Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.
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