Visitor Services Associate (Full Time)

The Tech Interactive•San Jose, CA

1d•Onsite

About The Position

The Visitor Services Associate is the first point of contact for our visitors. They handle all transactions on our Customer Relationship Management System (CRMs) and support Admissions and experiences like Collaboration for Ongoing Visitor Experience Studies (COVES), IMAX, Concessions, and The Tech Store. This non-exempt (hourly) role reports to the Visitor Services management team.

Requirements

Proven ability to work in a public setting, interact with guests, and follow safety protocols.
Excellent verbal and written communication skills as well as professional phone etiquette. Ability to speak in public in front of groups.
Ability to learn new procedures and systems and to thrive in an environment that may rotate multiple job stations in a shift.
Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet).
One or more years of retail, sales, museum, and/or customer service experience preferred.
A high school diploma or equivalent (such as a GED) is preferred.

Responsibilities

Promote and deliver outstanding service to visiting guests.
Follow safety protocols related to all aspects of Visitor Services operations.
Handle all transactions within the department accurately.
Greet school groups by meeting teachers at the bus. Give a clear and concise introduction to the field trip experience and direct groups to their starting point.
Use the point-of-sales system to assist members and visitors with transactions
Promote and upsell memberships and birthday party experiences.
Interact with guests in The Tech Store, answer questions about products, and assist with finding the best product to match the customer’s needs. Stock inventory as needed.
Operate and be proficient with the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film.
Operate and stock concessions in compliance with Department of Health standards.
Assist other Operations departments as needed (e.g., Events).
Complete additional related tasks or duties as assigned by the supervisor/manager.