Visitor Services Assistant (NPS, Zion National Park)

Great Basin Institute • Springdale, UT

3d • $16 • Onsite

About The Position

The Research Associate Program at GBI, in cooperation with National Park Service (NPS) at Zion National Park, is recruiting one (1) Visitor Services Assistants to participate in fee collection and visitor services duties. The Visitor Services Assistants (VSA) will work under the guidance and mentorship of the Zion National Park fee management office. The positions will primarily support fee collection operations in entrance stations and campgrounds as well as perform other visitor services duties such as traffic control at the historic Zion Mt Carmel Tunnel and providing general park orientation information and publications to the visiting public. Opportunities to support other work groups such as Interpretation and Education and search and rescue may be possible as staffing allows.

Requirements

• Cash handling experience and basic knowledge of fee collection technology such as cash registers, electronic credit card readers, or web-based fee collection platforms (ex. Recreation.gov)
• Experience working in environments with a high volume of customer service interactions. Ability to maintain a helpful and positive attitude while independently handling difficult situations
• Experience performing work requiring organization, attention to detail, and interpretation and implementation of policies and standard operating procedures.
• Must provide a valid driver’s license and possess a clean driving record. Will be required to operate government vehicles to get to and from some duty stations
• Meet PLC age requirements and U.S. citizenship requirements.
• Successful applicants must complete a Department of Interior (DOI) Background Investigation (BI) or submit paperwork to NPS human resources indicating an active and fully adjudicated BI has already been completed prior to beginning position. If you already have a fully adjudicated BI, please let us know in your application.

Nice To Haves

• Individuals with a sincere interest in serving the visiting public at one of the busiest parks in the NPS
• Individuals who find value in being part of a greater mission to support park operations through fee collection, visitor service, and representing the NPS with pride and professionalism.

Responsibilities

• Fee collection at busy entrance stations including the sale of park admission and America the Beautiful interagency park passes. Payments may be processed by cash, credit card, or check. Basic knowledge of fee collection equipment and troubleshooting may be required
• Issuing oversize vehicle permits for the Zion Mt. Carmel Tunnel. Manually verifying that vehicles exceed dimensions requiring a permit by using a tape measurer and/or telescoping measuring stick
• Provide information to a high volume of visitors entering the park regarding general park orientation and transportation logistics. Information is provided verbally and by distributing park publications
• Perform fee collection duties in park campgrounds including reservation management on Recreation.gov, providing information to visitors checking in about campground regulations and distributing publications, performing campground roves to check for rule compliance, and performing light campground maintenance duties such as trash and campfire ring ash removal
• Assist with clerical administrative duties such as preparing cash and credit card deposits, receiving and verifying accountable stock such as interagency park passes, and performing courier duties to deliver and retrieve supplies from the field
• Perform light maintenance in fee collection booths and offices such as vacuuming, dusting, restocking, and cleaning employee restrooms at fee stations
• Perform traffic control duties at the Zion Mt Carmel Tunnel to allow for safe passage of oversize vehicles
• Communicate effectively by park radio, telephone, Microsoft Teams chat, and Microsoft Outlook email
• If interested, and as staffing allows, may be allowed to cross train with the Interpretation and Education work group staffing the Zion Canyon Visitor Center information desk or facilitating education programs for visiting school groups.

Benefits

• Company-paid comprehensive medical, dental (with option to upgrade in coverage), and vision insurance
• $25,000 Basic Life & AD&D insurance at no cost
• Competitive PTO accrual and paid holidays
• Access to Pro Deals
• Housing : Will be provided to the selected participant at additional costs. All housing is located within ½ mile of Zion National Park Headquarters where the fee office is located. Depending on availability selectees may be provided a room in a dormitory or house with shared common spaces and bathroom. Units are furnished with basic furniture and kitchen appliances including refrigerator, range, and microwave
• Reimbursement of $108.30 biweekly will be provided to the selected participant. Selectees will be responsible for the remainder of bi-weekly rent payments which could be up to $190 every two weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed