Visitor Services Assistant, Part Time, Second Shift

UC Health • West Chester, OH

6d • Onsite

About The Position

To foster a safe, pleasant and positive atmosphere in assigned locations of the hospital building and property, and facilitate the information flow between patients, families and hospital staff, as well as assisting in identifying Responsibilities Provide exceptional customer service by greeting visitors with empathy and compassion, identifying patient and family needs, and ensuring comfort and safety throughout their visit. Monitor and manage hospital lobbies and waiting areas to uphold organizational policies, safety standards, and a welcoming environment. Serve as a liaison between visitors and clinical teams, coordinating patient visits, facilitating communication, and supporting service recovery and patient concerns. Maintain patient census, visitor logs, confidentiality, and respond to inquiries regarding patient location and condition. Escort visitors as needed, assist with wayfinding, manage telephone communications, and utilize the electronic medical record to locate patient and department information. Build positive relationships with staff and stakeholders, support policy interpretation, assist with volunteer training, attend required meetings and trainings, and recognize the special needs of diverse patient age groups.

Requirements

• Education: High school diploma or GED.
• Excellent customer service skills
• satisfactory attendance
• basic computer skills

Responsibilities

• Provide exceptional customer service by greeting visitors with empathy and compassion, identifying patient and family needs, and ensuring comfort and safety throughout their visit.
• Monitor and manage hospital lobbies and waiting areas to uphold organizational policies, safety standards, and a welcoming environment.
• Serve as a liaison between visitors and clinical teams, coordinating patient visits, facilitating communication, and supporting service recovery and patient concerns.
• Maintain patient census, visitor logs, confidentiality, and respond to inquiries regarding patient location and condition.
• Escort visitors as needed, assist with wayfinding, manage telephone communications, and utilize the electronic medical record to locate patient and department information.
• Build positive relationships with staff and stakeholders, support policy interpretation, assist with volunteer training, attend required meetings and trainings, and recognize the special needs of diverse patient age groups.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees