Visitor Service Representative I, Alcatraz Cellhouse Tour (Term Limited w/ benefits)
About The Position
Located on historic Alcatraz Island, the Alcatraz Cell House Tour is an award-winning recorded tour that guides over a million visitors a year through the Alcatraz Cell House. The Visitor Service Representatives are responsible for distribution and collection of audio tour equipment and assuring a high-quality experience for the visitors. Work shifts include weekends, evenings, and holidays. This position will require working on weekends, holidays, and evening work shifts and may work a varied schedule, depending on department needs. Working at least one weekend shift is a requirement of all full-time staff. (32-40 hours per week). This position is Term-Limited with an end date in early November 2026.
Requirements
- Previous experience in customer service
- Ability to work nights, weekends, and holidays.
- Working at least one weekend day is a requirement of all full-time staff. (32-40 hours per week)
- Consistently punctual, completes tasks on time.
- Takes responsibility for own actions and can be relied upon
- Pitches in and contributes to achieving group goals.
Nice To Haves
- Multi-lingual communication skills a plus
Responsibilities
- Assure a safe, pleasant, and informative visit to Alcatraz for all visitors.
- Greeting and orienting visitors to the Alcatraz Cell House
- Distribute and assist visitors with tour equipment.
- Provide information about Alcatraz programs, history, and special events.
- Assist visitors with mobility needs by directing them to the location of the elevator.
- Assist visitors with lost belongings and separated parties.
- Check audio equipment for operability before distribution.
- Ensure all tour equipment is charging properly at the end of the day to be prepared for the next morning.
- Collect audio equipment and sanitize properly.
- Monitor and direct visitor flow.
- Troubleshoot and resolve tour equipment issues that visitors may encounter.
- Follow supervisorial directions promptly and pleasantly.
- Arrive at work promptly, in uniform and ready to work.
- Adhere to attendance guidelines.
- Maintain a pleasant work demeanor with colleagues, supervisors, and park partners.
- Complete all required Conservancy training within required deadlines.
- Understand and comply with Conservancy and National Park Service health and safety regulations and protocols at work.
- Inform Manager/Supervisor a minimum of 2 hours before start of shift if you’re not feeling well enough to report to work.
- Complete cleaning and disinfecting duties assigned by Managers and Supervisors throughout the day.
- Other duties as assigned.
Benefits
- Benefits include a competitive suite of medical, dental, and vision plans (free for employee and family), up to 3 weeks of paid vacation plus holidays, personal, and sick days; a 403(b) retirement plan (3% non-elective employer contribution); Employee Assistance Program; employer-matched Commuter Program; employee discounts, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
