Visitor Experience Assistant Supervisor, Butterflies & Blooms

Chicago Botanic Garden•Glencoe, IL

12d•Onsite

About The Position

This is a year-round part-time position with variation to schedule, depending on the season: Approximately mid-May through August: The position will focus on Butterflies & Blooms in a full-time capacity. Responsibilities include administering, managing, and supporting all aspects of the Butterfly & Blooms attraction, as well as the daily operations, staffing, training, and providing excellent visitor experiences. Approximately September through May: The role transitions to support Visitor Experience in a part-time capacity. Duties include admission cashiering, ticket scanning, working evening events, and other assigned tasks.

Requirements

A minimum of 3 years’ experience in customer service, sales, or tours
Good communication skills that build trust and support at all levels
The ability to interact positively with all customers, including members, donors, potential donors, and coworkers in a professional and friendly manner. A customer is defined as any person you encounter in person, via telephone, or by email
The flexibility to work at least one weekend day, some holidays, some evenings, and flex hours when necessary for proper attraction coverage
The ability to work independently to solve problems on the spot during operations
Has a positive attitude and can effectively adapt to changes needed to achieve desired goal
Follows safety guidelines to ensure a safe working environment and safe work behaviors
The ability to handle cash and credit card receipts with integrity

Responsibilities

Ensure a full roster of B&B volunteers and staff
Maintain required staffing levels inside the attraction
Support B&B staff and volunteers on day-to-day concerns and ongoing training
Gain subject matter competency working with the B&B horticultural staff and Visitor Program staff
Maintain daily communication with horticultural staff to learn about plants, arrival of pupae and any changes in the attraction
Work with the Public Programs Manager to support the interpretive and educational aspects of the attraction and manage other aspects of the attraction as requested by the manager
Mentor and coach staff and volunteers to create an outstanding volunteer experience
Conduct staff and volunteer B&B training in conjunction with Volunteer Services, Public Programs, and Horticulture Departments
Interact with visitors using exceptional customer service standards and address their needs promptly
Work with Visitor Experience from early September to May 15 by supporting VE operations in admission cashiering, admission scanning during both day and evening hours. Work includes operations at multiple sites, redemption areas—both indoor and outdoor—and other duties as assigned.
Work with Visitor Experience on special Garden events including Orchid Show, Bulb Sale, Night of 1,000 Jack-o’-Lanterns, and Lightscape. Nights and weekends will be required. Work in October, November, and December will be during the afternoon and evening hours.
Hours working with Visitor Experience may not be the same as working hours during Butterflies & Blooms.
Interact with visitors using exceptional customer service standards and address their needs promptly.