Visitor and Member Assistant, Part-time Regular
About The Position
Join our team of dedicated Visitor and Member Assistants (VMAs) at the premier Museum of the 20th and 21st Century American Art. We’re looking for two (2) friendly and outgoing people with sales experience to join our team comprised of attentive, empathetic and enthusiastic individuals, eager and committed to promoting the Whitney experience and the benefits of Whitney membership. Visitor and Member Assistants (VMAs) are the customer-facing representatives of the Visitor and Member Experience team. VMAs respond to the needs of members and visitors with a positive attitude, and act as the first point of contact for members by phone, by email, and in person. VMAs are tasked with creating a warm, engaging environment that supports developing audiences and audience experience, allowing the department to grow revenue opportunities and reach revenue goals. They demonstrate excellent customer service standards and sales best practices to promote the benefits of Whitney membership and generate membership sales. VMAs work in the lobby and in the Whitney Information Office, in partnership with Visitor and Member Experience staff to promote membership sales, process admission tickets, and provide member and visitor services in support of the Whitney experience and aligned with admissions and revenue goals. This customer-facing role requires a professional, flexible, and positive demeanor necessary for the Whitney’s diverse community of members and visitors.
Requirements
- A minimum of 1-2 years of sales experience in a public-facing service environment
- Friendly, outgoing, and professional attitude
- Must be able to work weekend, holidays, early and evening hours
- Strong sales acumen and cash handling skills
- Interest in public facing customer service interactions
- Ability to develop customer relations
- Excellent communication and empathetic listening skills
- Works well under pressure in a fast-paced environment
- Ability to stand for extended periods of time, including outdoors in all weather conditions
Nice To Haves
- Proficiency in Spanish is preferred; a second language is a plus
- Previous POS experience and/or CRM database experience a plus
- Working knowledge of a Microsoft Office Suite or comparable software
- Interest in arts and cultural institutions is a plus
- B.A. preferred but not required
Responsibilities
- Pitch membership to all visitors, including canvassing outdoor admissions line, the Museum lobby and shop, and other public areas of the Museum, as well as by phone in the Whitney Information Office
- Meet sales goals by acquiring new members
- Serve as the first point of contact for Museum members and visitors in the Whitney Information Office, outdoors on the Museum largo, inside the Museum lobby and shop, and in other public areas of the Museum
- Provide excellent customer service to members, prospects, and visitors by adhering to the guidelines provided in the Visitor and Member Experience Principles
- Act as an ambassador for the Museum by promoting offerings like the Whitney Shop, Whitney Membership, Frenchette Bakery at the Whitney, and the overall exhibition program
- Observe all cash management policies and procedures
- Utilize POS ticketing and membership software, customer service ticketing tools and customer relationship manager software.
- Efficiently resolve customer service requests
- Assist during membership events
Benefits
- This is a part-time position (up to 27 hours per week) with a starting wage of $24.16 an hour
- Admission to world-renowned museums across the city and nationally
- This position may be covered by UAW Local 2110
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Number of Employees
101-250 employees
