VISITATION SCHEDULER RECEPTION

Summit County (OH)•Akron, OH

49d•$19•Onsite

About The Position

The Visitation Scheduler/Receptionist is responsible for performing receptionist tasks for families and visitors to the agency for the purpose of visitation. They will maintain and update the electronic master visitation schedules. The Visitation Scheduler/Receptionist is committed to practicing cultural competence by working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that respects and preserves the dignity of all. The Visitation Scheduler/Receptionist commits to adhere to SCCS' mission, vision, and values at all times.

Requirements

Minimum education required: High School Diploma or GED
Minimum years of experience: Two (2) years clerical or secretarial experience.
To perform this job successfully, an individual must have demonstrated knowledge in all Microsoft Office products including, but not limited to Word, Excel, PowerPoint and Access, as well as Publisher; demonstrated knowledge of audiovisual equipment as it pertains to the training environment.
Proficiency in typing thirty-five (35) wpm required.
Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from supervisors, clients, and the general public.
Demonstrated excellence in customer service required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Incumbent is required to travel to/from Agency meetings within the County and State as directed by his/her chain of command, and as required for job duties. Travel requires the use of a vehicle insured in the incumbent's name, unless a County-owned vehicle is secured pursuant to contract language and/or Agency policy/procedure. Personal vehicles must be in good working order and appropriately accommodate passengers as needed.
Regular attendance is required. Incumbent must adhere to Agency policies regarding use of time off at all times.
Incumbent is required to adhere to Agency rules & regulations and support the mission, vision & guiding principles at all times.

Nice To Haves

Experience working in a social service or child welfare agency preferred.

Responsibilities

Answers telephone and responds to calls.
Responds to phone or email requests from Social Service staff regarding the use of visitation space.
Sends email confirmation of room assignment to the assigned worker or supervisor.
Updates and maintains master electronic visitation schedules.
Assists in the documentation of task assignments on staff calendars.
Monitors the signing in and out of GPS units and agency vehicles assigned to the visitation units.
Maintains records regarding the number of visits supervised/monitored by visitation staff.
Prepares monthly statistical reports regarding visitation as well as any ad hoc reports needed by chains of command.
Promotes cleanliness and assists with the sterilization of toys.
Prepares daily sign-in sheets.
Greets and observes persons entering the main building and/or Family Interaction Center.
Signs in clients attending visits and documents why visits are cancelled and/or not held.
Provides general information to parents and caregivers who are visiting the agency.
Provides clerical support to supervisor and staff.
Performs general typing, copying and maintains office records.
Orders office and supplies.
Picks up and delivers mail from the main building.
Participates in agency meetings/initiatives as directed/required.