Visitation Assistant
About The Position
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Demonstrating warmth and professionalism, provide guidance, assistance, and answer visiting families, guests, and vendor questions. May assist with reception set-up/clean-up and visitation set-up/removal. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Promptly and professionally answer incoming calls and greet families, guests, or vendors. With a calm voice, diplomatically screen callers or visitors and provide appropriate assistance or guidance. May provide verbal and/or written viewing/service information, driving/walking directions to various chapels or interment locations. May direct visitors to location of restrooms, beverages, or similar. May make copies and/or initiate faxes. Receive deceased personal belongings from family. Prompt the family about special requests or return of particular belongings. Inventory personal belongings and log into software system. Package personal belongings and deliver to Quality Control. It is imperative that personal belongings are controlled precisely to procedures. As requested by the Officiant or Services Director, assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements, As requested, assist with general set-up, serving, and clean-up of receptions at Garden View Reception Center. May greet and assist visitors. Other responsibilities as requested or assigned.
Requirements
- High School Diploma or equivalent
- At least two (2) years reception, hospitality, or customer service experience
- Basic PC skills with MSWord and Outlook as well as data entry into company software
- Exhibit warmth and compassion during situations of emotional distress
- Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure
- Current Hepatitis B vaccination (HBV)
- CA Drivers' License and good driving record; safely drive Company vehicles
Responsibilities
- Promptly and professionally answer incoming calls and greet families, guests, or vendors.
- Receive deceased personal belongings from family.
- Assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements
- Assist with general set-up, serving, and clean-up of receptions at Garden View Reception Center.
Benefits
- Part-time associates working an average 20 hours a week may be eligible for 401(k).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
