Visitation Assistant

Service Corporation International•Whittier, CA

4d•$20 - $23

About The Position

Our associates celebrate lives. We celebrate our associates. Demonstrating warmth and professionalism, provide guidance, assistance, and answer visiting families, guests, and vendor questions. May assist with reception set-up/clean-up and visitation set-up/removal. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. Promptly and professionally answer incoming calls and greet families, guests, or vendors. With a calm voice, diplomatically screen callers or visitors and provide appropriate assistance or guidance. May provide verbal and/or written viewing/service information, driving/walking directions to various chapels or interment locations. May direct visitors to location of restrooms, beverages, or similar. May make copies and/or initiate faxes. Receive deceased personal belongings from family. Prompt the family about special requests or return of particular belongings. Inventory personal belongings and log into software system. Package personal belongings and deliver to Quality Control. It is imperative that personal belongings are controlled precisely to procedures. As requested by the Officiant or Services Director, assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements, As requested, assist with general set-up, serving, and clean-up of receptions at Garden View Reception Center. May greet and assist visitors. Other responsibilities as requested or assigned. Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Requirements

High School Diploma or equivalent
At least two (2) years reception, hospitality, or customer service experience
Basic PC skills with MSWord and Outlook as well as data entry into company software
Exhibit warmth and compassion during situations of emotional distress
Cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Excellent interpersonal relations skills exhibiting warmth, compassion, empathy and diplomacy under pressure
Current Hepatitis B vaccination (HBV)
CA Drivers’ License and good driving record; safely drive Company vehicles

Responsibilities

Promptly and professionally answer incoming calls and greet families, guests, or vendors.
With a calm voice, diplomatically screen callers or visitors and provide appropriate assistance or guidance.
May provide verbal and/or written viewing/service information, driving/walking directions to various chapels or interment locations.
May direct visitors to location of restrooms, beverages, or similar.
May make copies and/or initiate faxes.
Receive deceased personal belongings from family.
Prompt the family about special requests or return of particular belongings.
Inventory personal belongings and log into software system.
Package personal belongings and deliver to Quality Control.
Assist with visitation room set-up including casket placement, casket viewing of deceased, floral arrangements
Assist with general set-up, serving, and clean-up of receptions at Garden View Reception Center.
May greet and assist visitors.
Other responsibilities as requested or assigned.